Women, Infants, and Children Admin (Administrative Specialist II)-61120997

State of South Carolina • Charleston County, SC

6d • Hybrid

About The Position

Under direct supervision of the Women, Infants and Children (WIC) Admin Team Lead, performs Administrative Support duties for WIC client services. Implements and adheres to agency/program policies and procedures for efficient service delivery. Provides quality customer service in a culturally competent manner. Maintains strict confidentiality and upholds all Agency privacy practices. Performs all administrative duties in a culturally competent manner: Meets, interviews and determines if applicants meet the identification, residency and financial requirements for eligibility with the WIC program. Processes information, updates client profile, assists with registering to vote, referral as appropriate, completes WIC record, completes data collection and entry into the South Carolina Women, Infants and Children (SCWIC) system. Validates and issues electronic WIC card and Farmer's Market checks. Answers telephone, schedules appointments in SCWIC, sends reminder letter or makes reminder phone calls, as needed. Informs and educates clients on program policies, procedures, use of SCWIC card and WIC food guide. Manages and maintains WIC materials and reports: Follows WIC program security per policy and procedures. Assists in maintaining the non-participation report, client discharge report and others as needed. Completes daily and or monthly South Carolina Enterprise Information System (SCEIS), Personnel Cost Accounting System (PCAS), travel and other requested information. Completes other duties as assigned, including back-up to other program areas.

Requirements

• A high school diploma.
• Related clerical experience may be substituted for a high school diploma.
• Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.
• Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application.
• Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer, or their delegate.

Nice To Haves

• Prior WIC Admin Experience
• Bilingual English/Spanish
• Customer service experience in a clerical office environment.

Responsibilities

• Meets, interviews and determines if applicants meet the identification, residency and financial requirements for eligibility with the WIC program.
• Processes information, updates client profile, assists with registering to vote, referral as appropriate, completes WIC record, completes data collection and entry into the South Carolina Women, Infants and Children (SCWIC) system.
• Validates and issues electronic WIC card and Farmer's Market checks.
• Answers telephone, schedules appointments in SCWIC, sends reminder letter or makes reminder phone calls, as needed.
• Informs and educates clients on program policies, procedures, use of SCWIC card and WIC food guide.
• Assists in maintaining the non-participation report, client discharge report and others as needed.
• Completes daily and or monthly South Carolina Enterprise Information System (SCEIS), Personnel Cost Accounting System (PCAS), travel and other requested information.
• Completes other duties as assigned, including back-up to other program areas.

Benefits

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children.
• S.C. Deferred Compensation Program available
• Retirement benefit choices
• State Retirement Plan (SCRS)
• State Optional Retirement Program (State ORP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED