WMS Solution Design Lead
About The Position
A strategic enterprise client has given feedback that solutions delivered to date solve the immediate problem but don't proactively surface alternative approaches with clear tradeoffs. This role owns that gap: leading new customer onboarding and scale upgrade initiatives, and acting as the techno-functional lead who brings multiple solution options, live demos/POCs, and informed recommendations to the client — rather than a single prescribed fix. Fulfillment IQ is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations. We work at the intersection of strategy, operations, and technology where we solve complex, real-world problems across warehouse design, automation, order management, transportation, and end-to-end supply chain execution. Our teams combine deep domain expertise with strong technical capability, delivering outcomes through consulting, systems implementation, and proprietary platforms that accelerate time-to-value and reduce delivery risk. If you enjoy working in complex environments, partnering closely with clients, and seeing your work make a tangible impact on how global commerce moves, this is the place where your skills and judgment truly come to life.
Requirements
- Techno-functional background in WMS (Manhattan Scale) with solution design experience
- Experience across multiple 3PL sites/facilities — not just a single-site background
- Demonstrated ability to build and present POCs/demos comparing multiple solution paths
- Strong client-facing communication and presentation skills
- Experience leading WMS implementations, upgrades, or large enhancement programs
- Ability to conduct business process workshops and requirement-gathering sessions
- Ability to create functional specifications and design documentation
- Ability to provide effort estimations and implementation recommendations
- Ability to partner with technical teams to ensure successful solution delivery
- Ability to present proposed solutions to operational and executive stakeholders
Nice To Haves
- Prior experience leading new customer onboarding or scale upgrade projects
- EDI or complex interface design exposure
Responsibilities
- Lead new customer onboarding and scale upgrade projects for the account
- Translate client requirements into multiple solution options with pros/cons
- Build and present POCs/demos to support client decision-making
- Act as the primary techno-functional point of contact for new initiatives on the account
- Conduct business process workshops and requirement gathering sessions
- Support scale upgrade and modernization projects
- Create functional specifications and design documentation
- Provide effort estimations and implementation recommendations
- Partner with technical teams to ensure successful solution delivery
- Present proposed solutions to operational and executive stakeholders
Benefits
- Comprehensive health and dental coverage for you and your family
- Competitive paid time off and flexible leave policies
- Retirement savings programs and employer contributions
- Dedicated learning and development budget
- Remote and hybrid work options
- Equipment allowances
- Internet reimbursements
- Business travel coverage
- Employee stock options (ESOP), where applicable
- Team events, meetups, and company offsites
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
