Solution Design Associate

SONIFI Solutions, Inc. • Sioux Falls, SD

10d • $70,000 - $95,000

About The Position

SONIFI® Solutions, Inc., a leader in technology solutions for the hospitality and healthcare industries, is seeking a Solution Design Associate. This role is responsible for supporting the Guest Internet Access (GIA) sales process and developing network designs for proposals to prospects and clients. The Solutions Design Associate will also assist in building sales presentations, participating in sales pitches, and advising customers on networking solutions. This position provides pre-sales technical and functional support for SONIFI Guest Internet Access (GIA) products by designing networks and offering technical assistance to the Sales Department and other SONIFI departments, ensuring high-quality designs are completed with minimal supervision. The candidate will design cost-effective solutions that adhere to brand and SONIFI standards, combining hotel brand knowledge with an understanding of networking technologies and SONIFI Best Practice Design Guidelines. Collaborating with architecture, engineering, product management, and sales teams, the Associate will ensure designs are accurate and meet specifications to minimize installation change orders.

Requirements

• A two-year degree minimum with a four-year degree is preferred in either Network Engineering or Information Technology, to include a minimum of two years’ experience in IP networking and communications-related systems or services; or the equivalent combination of education and work experience.
• Detailed knowledge of networking such as DOCSIS, LAN, WAN, Ethernet, and network design is a plus, specifically but not limited to Wi-Fi standards (802.11a/b/g/n/ac/ax), designs, and best practices and understanding of physical cabling required for network designs.
• A broad exposure to current and future technology concepts and an ability to understand and communicate technical concepts to diverse audiences (both technical and non-technical) is beneficial.
• Must be detail-oriented and self-motivated and successfully work with a high level of accuracy in a fast-paced department.
• Technology skills, including capabilities with word processing, spreadsheet, presentation, and diagramming tools is a must.
• Proficiency with IP, WAN, LAN, and WLAN technologies and applications along with experience with Wi-Fi Survey Software and tools such as Ekahau Pro, AirMagnet and Fluke Testers is a plus.

Nice To Haves

• Experience with all applicable comparative networking infrastructure technologies.
• Ability to empathize with customers and quickly discern their technical needs by asking detailed and clarifying questions and presenting solutions that meet those needs.

Responsibilities

• Keep up to date on all brands, SONIFI, and industry standards.
• Keep up to date on all manufacturer's SONIFI uses and emerging technologies.
• Support the sales team in helping customers understand SONIFI’s GIA product offerings.
• Understand customer requirements and help communicate the value of SONIFI’s products and services.
• Ensure that customer requirements and required information are accurate and thorough to drive successful implementations during the engagement's delivery phase.
• Produce accurate and competitive quotes promptly.
• Produce detailed and accurate supporting documentation to facilitate the sales and contracting process promptly.
• Ability to work in a team environment and collaborate on development of innovative, tailored solutions for clients and prospects.
• Ability to review client requirements and provide information to develop a solution that is the optimum combination of hardware, software, and services to meet the prospect's needs at a competitive price.
• Understand the process and output for property surveys for installation of a guest network, including but not limited to signal strength testing and heatmaps, evaluation of cable requirements, labor requirements, equipment needs, etc.
• Development of access point placement plans, network diagrams, predictive heatmaps and cabling plans that will assist Sales in the opportunity as well as meet brand standards.
• Prepare technical content, demos, and proof of concepts to demonstrate use cases for SONIFI’s GIA solutions.
• Work with vendor partners to learn and properly quote the many products SONIFI sells and supports.
• Work with SONIFI Network Engineering and Network Architecture teams to ensure that complex solutions will meet brand and SONIFI standards and will work as intended.
• Maintain competitive knowledge including solution, technology, and product offerings.
• Work with SONIFI 3rd Party partners to understand and influence new product development activities.
• Represent the company with customers via written communications, telephone, and electronic means (e.g., web meetings, and online presentations).
• Complete contract Statement Of Work (SOW) documents accurately and in a timely fashion.
• Conduct other assigned duties, including pre-sales support of complimentary SONIFI products, services and solutions.
• Obtain industry standard certifications such as Ekahau Certified Solutions Engineer (ECSE), Certified Wireless Design Professional (CWDP), and Certified Wireless Network Associate (CWNA), as well as vendor-specific training and certifications from Ruckus Wireless, Aruba Networking, or other specific vendors, including in the SONIFI Solution.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) with company match
• 11 Company-paid Holidays
• Paid Time Off
• Pet insurance
• On-demand pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree