WMS Analyst

Lowe's Companies, Inc.•Richmond, VA

20h

About The Position

This role involves collaborating with cross-functional teams to optimize warehouse systems for improved efficiency and operational service levels. The analyst will create processes and standard operating procedures, document functional requirements for approved projects, and interface with other Supply Chain groups to determine cross-functional impacts. Additionally, the role includes training leadership and associates on system enhancements, supporting the implementation of Warehouse Management Systems (WMS) for new and existing Distribution Centers, and managing time-sensitive fulfillment issues. The analyst will also monitor Distribution Center storage space, prescribe actions to maintain capacity, and provide support for Lowe's Warehouse Management System, which requires weekend, overnight, and evening availability.

Requirements

Bachelor’s Degree
3-5 years’ experience handling store/field support questions and solving business problems.
3-5 years’ Supply Chain or Store Operations experience and project management and inventory process management experience.

Nice To Haves

Experience in a role that builds knowledge of distribution facility processes, responsibilities, functions, limitations, controls and common problems.
Experience with Blue Yonder Warehouse Management System.
Experience with training and presenting new information to associates.
Experience supporting or managing a third party provider.

Responsibilities

Collaborate with cross-functional teams to optimize warehouse systems for improved efficiency and operational service levels.
Create processes and standard operating procedures leveraging current procedures from Lowe’s.
Lead or participate in the documentation of functional requirements for approved projects.
Interface with other groups in Supply Chain as needed to determine cross-functional impacts.
Train leadership and hourly associates on Distribution or order fulfillment process and system enhancements.
Provide support for the implementation and execution of action plans related to Warehouse management systems for new and existing Distribution Centers.
Manage and proactively monitor all time-sensitive fulfillment issues impacting Stores and Cross Dock Delivery Terminals.
Collaborate with business stakeholders to understand all components of order fulfillment and refine warehouse management system requirements to meet customer needs.
Prioritize mission-critical work activities – identify root cause for exceptions and escalate as necessary to prevent customer impacts.
Evaluate, verify, and monitor new item configuration.
Resolve item setup and allocation exceptions, ensure consistency across the network.
Actively monitor Distribution Center storage space and prescribe actions to maintain adequate capacity.
Maintains, triages, and supports Lowe's Warehouse Management System requiring weekend, overnight, and evening support.