WM Technical Specialist

Cutter & Buck•Renton, WA

9d•$25 - $50•Onsite

About The Position

Cutter & Buck is hiring a Warehouse Management System (WMS) Technical Specialist to support and manage systems that interface with the company’s global Infor CloudSuite system, including Infor M3 and WMS, at its fulfillment centers in Seattle, Washington, or Dallas, Texas. The specialist will support local systems and serve as tier 1 support for warehouse and decoration systems, acting as an operational liaison between end users and tier 2 New Wave Group IT. The role works with office and warehouse staff to troubleshoot system issues, handle user maintenance requests, and keep the WMS and connected systems functioning. The position is required to be on-site, particularly during the annual fourth-quarter peak season. Supported systems include inventory control and goods-to-person picking robotics such as AutoStore and Kardex; order-flow hardware and software such as Putwall and Intellisort; conveyors; customer label design solutions such as Interform; and decoration software and equipment such as Wilcom, Barudan, Tajima, and Pulse. Duties also include system configuration, master-data maintenance, creating queries and reports, supporting WMS-related integrations, assisting embroidery development and value-added services teams, and participating in WMS and M3 project testing. The specialist may also provide secondary general IT user support at the facility with the NWGNA IT Helpdesk team. The role requires a bachelor’s degree in Computer Science, Business Management, or a related field, though a combination of education and experience may be substituted. A minimum of five years of recent relevant work experience is required. Regular travel, including international travel to locations such as Canada or Europe, is required without restriction. Overtime may be required as appropriate.

Requirements

Bachelor’s degree in Computer Science, Business Management, or a related field; a mix of education and experience may be substituted.
At least five years of recent, relevant work experience.
Experience supporting a warehouse management system for a large fulfillment center.
Experience as a business analyst working directly with users on processes and deriving and deploying solutions.
Ability to balance project work with daily maintenance and user support.
Organized and process-oriented, with diligence in documentation.
Ability to take a structured and thorough approach to troubleshooting, analysis, testing, and deployment.
Ability to communicate effectively with users at all levels, management, and vendors.
Ability to travel regularly, including internationally to locations such as Canada or Europe, without restriction.
Team-oriented, helpful attitude toward user support, and willingness to learn and develop professionally.

Nice To Haves

Recent experience with Infor WMS.
Experience with AutoStore ASRS, SVT, and Kardex software that runs the AutoStore ASRS.
Experience with label design programs such as Interform and Bartender.
Experience interfacing directly with software vendors to resolve issues efficiently.
Experience with SQL.
Experience with WMS system implementations.

Responsibilities

Support the warehouse management system and connected systems at a fulfillment center.
Perform extensive testing for updates to AutoStore, Kardex, SVT, and Putwall.
Perform occasional testing for upgrades to Wilcom, Barudan, Tajima, or Pulse.
Troubleshoot AutoStore, Kardex, SVT, and Putwall issues, working directly with vendors on production or software update problems.
Troubleshoot Wilcom, Barudan, Tajima, and Pulse issues, working directly with vendors on production or software update problems.
Analyze business processes and work with users to determine effective ways to use the systems.
Troubleshoot system issues and coordinate with vendor support to resolve them.
Manage interfaces between the WMS and other connected systems.
Understand the WMS, Embroidery Development System, and Interform to support interfacing systems, and occasionally provide end-user WMS support.
Configure systems and maintain master data.
Create queries and reports as required by the business.
Assist the embroidery development team with the Embroidery Development System, including testing and end-user support.
Help the VAS team convert labels and tags from Bartender to Interform and handle new VAS tag and label requests.
Help the business analyst team develop new Interform forms or labels used by the WMS.
Assist with testing for Infor WMS and M3 ERP projects as needed.
Provide backup to WMS technicians as needed.
Provide secondary general IT user support at the facility alongside the NWGNA IT Helpdesk team as needed.