WM Technical Specialist

Cutter & Buck•Renton, WA

8d•Onsite

About The Position

Cutter & Buck is hiring a Warehouse Management System (WMS) Technical Specialist to support and manage systems that interface with the company’s global Infor CloudSuite systems, including Infor M3 and WMS, at fulfillment centers in Seattle, Washington, or Dallas, Texas. The specialist will help open and maintain the new Grand Prairie fulfillment center and support the Seattle fulfillment center. This role works with office and warehouse staff, provides tier 1 support for local systems, and serves as a liaison between end users and tier 2 New Wave Group IT. The position is required to be on-site, particularly during the annual fourth-quarter peak season. The systems supported include inventory control and goods-to-person picking systems such as AutoStore and Kardex; order-flow hardware and software such as SVT and Putwall/Intellisort; conveyor systems; customer label design and printing solutions such as Interform; and decoration development and machine systems such as Wilcom, Barudan, Tajima, and Pulse. The specialist will troubleshoot system and production issues, work with vendors, maintain interfaces with the WMS, support users, and help ensure systems operate as needed. The role also includes system configuration, master data maintenance, creating business queries and reports, supporting the Embroidery Development System, helping convert value-added services (VAS) labels and tags from Bartender to Interform, and assisting with new forms and labels. The specialist will participate in testing for WMS and M3 projects, provide backup to WMS technicians, and assist the IT Helpdesk team with general user support at the facility as needed. Regular travel, including international travel, is required without restriction.

Requirements

Bachelor’s degree in Computer Science, Business Management, or a related field; a mix of education and experience may be substituted.
At least five years of recent, relevant work experience.
Experience supporting a warehouse management system for a large fulfillment center.
Experience as a business analyst working directly with users on processes and deriving and deploying solutions.
Experience working directly with software vendors to resolve issues efficiently.
Ability to balance project work with daily maintenance and user support.
Organized and process-oriented, with diligence in documentation.
A structured and thorough approach to troubleshooting, analysis, testing, and deployment.
Ability to communicate and work effectively with users, management, and vendors at all levels.
Team-oriented, willing to learn and develop professionally, and helpful in providing user support.
Ability to travel regularly, including internationally, without restriction.
Adoption of Cutter & Buck’s mission and values, a customer-first approach, and the ability to organize, prioritize, multitask, and adapt in a fast-paced environment.
May be required to work overtime as appropriate.

Nice To Haves

Recent experience with Infor WMS.
Experience with AutoStore ASRS, SVT, and Kardex software that runs the AutoStore ASRS.
Experience with label design programs such as Interform and Bartender.
Experience with SQL.
Experience with WMS implementations.

Responsibilities

Support and manage systems that interface with Infor M3 and WMS at the Seattle or Dallas fulfillment centers.
Perform extensive testing for updates to AutoStore, Kardex, SVT, and Putwall, and occasional testing for upgrades to Wilcom, Barudan, Tajima, or Pulse.
Troubleshoot AutoStore, Kardex, SVT, Putwall, Wilcom, Barudan, Tajima, and Pulse issues, coordinating with vendors on production and software update problems.
Analyze business processes and work with users to determine how to best use the systems.
Troubleshoot system issues and interface with vendor support to resolve them.
Manage interfaces between the WMS and other connected systems; understand the WMS, Embroidery Development System, and Interform to support those connections.
Provide occasional end-user support for the WMS and maintain system configuration and master data.
Create queries and reports as required by the business.
Assist the embroidery development team with the Embroidery Development System, including testing and end-user support.
Help the VAS team convert labels and tags from Bartender to Interform and fulfill new VAS tag and label requests.
Assist the business analyst team in developing new Interform forms and labels used by the WMS.
Assist with testing for Infor WMS and M3 ERP projects.
Provide backup to WMS technicians as needed.
Provide secondary general IT user support at the facility alongside the NWGNA IT Helpdesk team as needed.
Travel regularly, including internationally, as required.
Work on-site at a fulfillment center, especially during fourth-quarter peak season.