W1682

OSL Retail Services Inc•Chesapeake, VA

2d•$50,000 - $65,000•Onsite

About The Position

OSL, a leader in outsourced sales services, is partnering with Walmart Canada to manage over 350 wireless kiosk locations. They are seeking a Wireless Manager to lead operations at their location, ensuring excellent customer experiences and strong sales performance. The role involves building and guiding a sales team, optimizing operations, and increasing profitability. The Wireless Manager will report directly to the District Manager and is responsible for the efficiency and effectiveness of their kiosk. This position is for an existing vacancy within the sales team. The opportunity is to redefine customer service and operational excellence in the wireless retail sector.

Requirements

This is a full-time role that requires flexibility to work various schedules, including days, evenings, and weekends.
Retail management experience in wireless or electronics
Demonstrated ability to drive team performance, sales results, and service quality
Strong communication and presentation skills, essential for effective leadership and customer interactions
Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities
Physical ability to lift 30-50 pounds
Capability to stand or walk for extended periods during shifts

Nice To Haves

Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
Experience with recruitment, coaching, HR, and Canadian employment standards

Responsibilities

Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery
Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation
Drive sales targets and performance goals by motivating the team and implementing effective sales strategies
Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed
Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards
Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction
Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes
Analyze sales figures, forecast future sales, and adapt strategies to market trends
Coordinate with the marketing department to implement promotional campaigns and sales initiatives
Ensure compliance with all company policies and procedures as well as legal regulations
Manage the department budget, including labor costs, supplies, and other expenses
Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment
Report to upper management on sales results, potential customer issues, and the overall performance of the department
Various other duties, as needed

Benefits

Competitive base salary
Commissions
Quarterly performance bonuses
Extensive employee discounts, including up to 50% off wireless services
RRSP matching
Paid vacation
Comprehensive training
Career development opportunities
Employee Assistance Program
Participation in OSL's People and Culture Programs, such as OSL Cares and the Women's Empowerment Mission
Daily access to earnings through Dailypay & Wisely cards
Various discount programs