W5498

OSL Retail Services Inc•Town of Le Ray, NY

44d•CA$50,000 - CA$65,000•Onsite

About The Position

OSL, a leader in outsourced sales services, is partnering with Walmart Canada to manage over 350 wireless kiosk locations and is seeking a Wireless Manager. This role involves spearheading operations at a location to ensure excellent customer experiences and strong sales performance. The ideal candidate will leverage retail management skills in wireless or electronics to build and lead a sales team, optimize operations, and increase profitability. The team will focus on meeting and exceeding sales targets through expert advice and superior customer service. The position reports directly to the District Manager and requires efficiency and effectiveness in kiosk operations. OSL offers a competitive base salary, commissions, quarterly performance bonuses, employee discounts (up to 50% off wireless services), RRSP matching, paid vacation, and comprehensive training and career development opportunities. Benefits also include an Employee Assistance Program and participation in OSL's People and Culture Programs like OSL Cares and the Women's Empowerment Mission.

Requirements

Retail management experience in wireless or electronics
Demonstrated ability to drive team performance, sales results, and service quality
Strong communication and presentation skills, essential for effective leadership and customer interactions
Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities
Physical ability to lift 30-50 pounds
Capability to stand or walk for extended periods during shifts

Nice To Haves

Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
Experience with recruitment, coaching, HR, and Canadian employment standards

Responsibilities

Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery
Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation
Drive sales targets and performance goals by motivating the team and implementing effective sales strategies
Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed
Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards
Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction
Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes
Analyze sales figures, forecast future sales, and adapt strategies to market trends
Coordinate with the marketing department to implement promotional campaigns and sales initiatives
Ensure compliance with all company policies and procedures as well as legal regulations
Manage the department budget, including labor costs, supplies, and other expenses
Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment
Report to upper management on sales results, potential customer issues, and the overall performance of the department
Various other duties, as needed

Benefits

Competitive base salary
Commissions
Quarterly performance bonuses
Employee discounts (up to 50% off wireless services)
RRSP matching
Paid vacation
Comprehensive training
Career development opportunities
Employee Assistance Program
Participation in OSL's People and Culture Programs (OSL Cares, Women's Empowerment Mission)
Daily access to earnings through Dailypay & Wisely cards