Wireless Sales Manager - W2664

OSL Retail Services Inc • St. Marys, PA

1d • $50,000 - $65,000 • Onsite

About The Position

OSL is hiring a Wireless Sales Manager to lead operations at a wireless kiosk location partnered with Walmart Canada. The manager oversees the wireless department, builds and guides a sales team, optimizes operations, and drives profitability, sales performance, and customer satisfaction. The role reports directly to the District Manager and requires flexibility to work days, evenings, and weekends. It is a full-time position and an existing vacancy.

The manager is responsible for scheduling, training, and evaluating sales associates; setting and pursuing sales goals; maintaining product and service knowledge; overseeing inventory and merchandising; resolving customer issues; and coordinating promotional activity. The role also involves analyzing sales results, managing the department budget, maintaining an orderly sales area, ensuring compliance with company policies and legal regulations, and reporting department performance to upper management.

OSL describes itself as a people-centric outsourced sales services company working with leading North American companies. It offers training and career development opportunities, employee discounts, earnings access programs, and a supportive workplace. The advertised annual earnings are $50,000–$65,000, with potential to earn more through commissions and quarterly performance bonuses.

Requirements

• Retail management experience in wireless or electronics.
• Demonstrated ability to drive team performance, sales results, and service quality.
• Strong verbal and written communication and presentation skills.
• Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities.
• Ability to work varied schedules, including days, evenings, and weekends.
• Physical ability to lift 30–50 pounds.
• Ability to stand or walk for extended periods during shifts.
• Leadership ability to guide a team toward sales targets and exceptional customer service.
• Strong understanding of wireless technology, products, and industry trends.
• Sales proficiency, including implementing sales strategies, setting performance goals, and driving revenue growth.
• Ability to adapt to market changes and operational challenges and manage multiple tasks and priorities.

Nice To Haves

• A solid track record of managing budgets, forecasting sales, merchandising, and retail metrics.
• Experience with recruitment, coaching, HR, and Canadian employment standards.

Responsibilities

• Oversee daily wireless department operations and ensure smooth, efficient service delivery.
• Manage and supervise sales associates, including scheduling, training, and performance evaluation.
• Motivate the team, implement sales strategies, and drive sales targets and performance goals.
• Maintain in-depth knowledge of products and services and ensure the team is well-informed.
• Monitor inventory and ensure products are adequately stocked and displayed according to company standards.
• Oversee customer inquiries, resolve issues, and maintain a high level of customer satisfaction.
• Conduct team meetings about sales targets, promotions, and operational changes.
• Analyze sales figures, forecast sales, and adapt strategies to market trends.
• Coordinate with the marketing department on promotional campaigns and sales initiatives.
• Ensure compliance with company policies, procedures, and legal regulations.
• Manage the department budget, including labor costs, supplies, and other expenses.
• Maintain cleanliness and organization in the sales area.
• Report sales results, potential customer issues, and overall department performance to upper management.
• Perform other duties as needed.

Benefits

• Competitive base salary, commissions, and quarterly performance bonuses; advertised annual earnings of $50,000–$65,000 with potential to earn more.
• Employee discounts, including up to 50% off wireless services.
• RRSP matching.
• Paid vacation.
• Comprehensive training and career development opportunities.
• Employee Assistance Program.
• OSL People and Culture Programs, including OSL Cares and the Women's Empowerment Mission.
• Personalized in-store and online LMS training.
• Educational partnerships, including opportunities through Franklin University.
• Daily access to earnings through Dailypay and Wisely cards.
• Various discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed