Wireless Retail Sales Associate BOYNTON BEACH | W Boynton Beach Blvd
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. The Mobile Associate works as part of a retail team, representing the brand and creating an energetic, customer-focused experience. This is a learning role: the associate builds skills and expertise with the team in preparation for promotion to Mobile Expert upon completion of training. The associate helps customers continue their shopping journey, explores their individual needs, demonstrates technology, and recommends personalized device, service, accessory, and Internet of Things solutions. The role also involves guiding customers through purchases, using digital tools to explain coverage and plans, and assisting with device and account inspection, review, and troubleshooting. Associates complete training on the in-store experience, new skills and processes, systems, and reference resources. The associate partners with coworkers across business and customer service channels to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and support shared team success. The role is offered with full-time or part-time availability requirements.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing best practices while serving customers and resolving issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers resume their shopping journey, whether they started online, through Customer Care, or in-store.
- Explore customers’ needs and provide hands-on demonstrations of current technology.
- Recommend personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
- Guide customers through the purchasing experience by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address sales and service needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared company success.
- Provide a first-class customer experience while working with peers and store leaders.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
