Wireless Retail Sales Associate BOYNTON BEACH | W Boynton Beach Blvd

Arch Telecom • Boynton Beach, FL

3h • Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 retail stores across the U.S. Mobile Associates work as part of a retail team to represent the brand, create enthusiasm for its products and services, and prioritize customers’ needs. This is a learning role: associates complete training and develop the skills and expertise needed to prepare for promotion to Mobile Expert.

Associates help customers continue their shopping journey, explore their needs, and experience the latest technology through in-store demonstrations. They recommend personalized device, service, and accessory solutions; guide customers through purchases; and address sales and service needs with patience, honesty, and empathy. Associates use digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and support onboarding. They partner with colleagues across channels to resolve issues, identify small-business leads, and provide a seamless customer experience.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Six months of customer service and/or sales experience; retail experience preferred.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time work (40 hours) or part-time work (20 or more hours).
• Strong desire to learn and develop customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.

Nice To Haves

• Retail environment experience.

Responsibilities

• Learn and build proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
• Help customers continue their shopping journey, whether they started online, through Customer Care, or in a store.
• Explore customers’ individual needs and demonstrate the latest technology in-store.
• Recommend personalized device, service, accessory, and Internet of Things solutions.
• Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
• Address customer service and sales needs with patience, honesty, and empathy.
• Use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with employees across channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Culture of care and excellence.
• Discounted T-Mobile cell phone plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED