Wireless Retail Sales Associate ABSECON | White Horse Pike
About The Position
Arch Telecom’s Mobile Associates work as part of a retail team to represent the brand and create energy and excitement around its products and services. They provide customer-focused service in a fast-paced retail environment, build meaningful customer relationships, and develop expertise in identifying customer needs and recommending device and service solutions. This is a learning role: associates work with their team to build the skills and expertise needed to pursue promotion to Mobile Expert after completing training. Associates learn customer service while delivering a strong customer experience and building loyalty. They help customers continue their shopping journey, demonstrate technology, recommend personalized products and services, and guide customers through purchases with thoughtful questions and informative answers. They also learn to use digital tools and complete training on the in-store experience, processes, systems, and reference resources. Associates partner with colleagues across sales, business, and customer service to resolve issues, create a seamless customer experience, identify and hand off small-business leads, and contribute to shared team success. The position is available on a full-time or part-time basis at the Absecon, New Jersey location.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Six months of customer service and/or sales experience; retail experience preferred.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time hours (40 hours) or part-time hours (20 or more hours).
- Strong desire to learn and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore individual customer needs and provide hands-on demonstrations of in-store technology.
- Sell personalized device and service solutions, including accessories and Internet of Things (IoT) devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer service to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
- Provide a first-class customer experience while supporting performance goals.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
