Wireless Retail Sales Associate WEST CHESTER | Paoli Pike
About The Position
Arch Telecom’s Mobile Associates work as part of a retail team to represent the brand and create energy and excitement around its products and services. They focus on customers’ needs, build meaningful connections, and develop expertise in recommending and demonstrating device and service solutions. This is a learning role: associates work with their team to build the skills and expertise needed to advance to Mobile Expert upon completion of training. Associates learn and build proficiency in customer service while delivering a high-quality customer experience and building loyalty. They help customers continue their shopping journey, explore individual needs, demonstrate technology, and guide purchases with thoughtful questions and informative answers. They also learn to use digital tools and complete training on the in-store experience, processes, systems, and reference resources. The position is available full-time or part-time. Full-time employees are offered health benefits. The stated pay range is $10.00–$30.00 per hour, with uncapped commission earnings and additional sales incentives.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Ability to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience is preferred.
Responsibilities
- Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
- Explore customers’ individual needs and provide hands-on demonstrations of current technology.
- Recommend personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Approach sales and service needs with patience, honesty, and empathy.
- Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and deliver a seamless customer experience.
- Identify and hand off small business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
- Provide a first-class customer experience while working with peers and store leaders.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
