Wireless Retail Associate Manager WEST CHESTER | Paoli Pike
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. The Wireless Retail Associate Manager (RAM) works as part of a retail team to represent the brand, create enthusiasm for its products and services, and put customer needs first. This is a learning role in which the RAM develops sales and customer-service skills while helping the Retail Store Manager with operational duties. The position is based at the West Chester | Paoli Pike store in West Chester, Pennsylvania, and is full-time at 40 hours per week. Compensation is listed as $12.00–$14.00 base plus commission per month. The RAM builds customer loyalty by helping customers continue shopping journeys started online, through Customer Care, or in-store; exploring individual needs; demonstrating technology; and recommending personalized devices, plans, accessories, and Internet of Things products. The role also uses digital tools to explain network coverage and services and to inspect, review, and troubleshoot devices and accounts. The RAM completes training on the in-store experience, systems, resources, skills, and processes, and partners with colleagues across channels to resolve customer issues and identify small-business leads. Arch Telecom describes its culture as centered on diversity, inclusion, care, and excellence. Benefits and opportunities listed include an Employee Stock Ownership Program, competitive hourly pay, bonus earnings, automatic raises upon reaching milestones, career advancement opportunities, a discounted T-Mobile phone plan, and health benefits for full-time employees.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to lead a team and share best practices.
- Ability to contribute to operational, financial, and performance management.
- Strong communication skills with both team members and customers.
- Prior wireless sales experience.
- Ability to work full-time, 40 hours per week.
Responsibilities
- Provide a high-quality customer experience and build customer loyalty.
- Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
- Explore customer needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized device and service solutions, including accessories and Internet of Things devices.
- Guide customers through purchasing by asking thoughtful questions, providing informative answers, and sharing product expertise.
- Assist the Retail Store Manager with daily operations and coaching.
- Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer-service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
- Lead and support the team by sharing best practices while serving customers and resolving issues.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Bonus earnings.
- Automatic raises when reaching attainable milestones.
- Opportunities for career advancement.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
