Wireless Retail Sales Associate ABSECON | White Horse Pike

Arch Telecom•Absecon, NJ

5d•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the brand and create energy and excitement around its products and services. This is a learning role: the associate builds the skills and expertise needed to prepare for promotion to Mobile Expert upon completion of training. The associate focuses on customers’ needs, builds new and existing customer relationships, and learns to identify needs and recommend suitable devices, services, and accessories. The role involves providing a strong customer experience in a fast-paced sales environment, using digital tools, completing training, and partnering with colleagues across sales channels to resolve issues and support customers.

Requirements

At least 18 years of age.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for either full-time (40 hours) or part-time (20+ hours) work.
Strong desire to learn and master customer-advocacy skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.
Six months of customer service and/or sales experience.

Nice To Haves

Retail environment experience preferred.

Responsibilities

Help customers continue their shopping journey, whether they started online, through Customer Care, or in a store.
Explore customers’ individual needs and provide hands-on demonstrations of technology in the store.
Use side-by-side selling to recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchasing with thoughtful questions, informative answers, and relevant expertise.
Address service and sales needs with patience, honesty, and empathy.
Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Partner with employees across business and customer-service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and share accountability for company success.
Provide a first-class customer experience while contributing to performance goals.