Wireless Retail Sales Associate RAMSEY N Franklin Tpke
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. Mobile Associates work as part of a retail team to represent the brand, create excitement around products and services, and make customer needs their first priority. They build relationships with customers, learn to identify needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role that prepares associates for promotion to Mobile Expert upon completion of training. Associates help customers continue their shopping journey, demonstrate technology, recommend personalized device and service solutions, and guide customers through purchases with thoughtful questions and informative answers. They learn to use digital tools to demonstrate coverage, explain plans and services, and inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, new skills and processes, systems, and reference resources. Associates also partner with colleagues across business and customer service channels to resolve issues, hand off small-business leads, and deliver a seamless customer experience.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
- Six months of customer service and/or sales experience; retail experience preferred.
Nice To Haves
- Retail environment experience.
Responsibilities
- Learn and build proficiency in customer service while delivering a high-quality customer experience and building loyalty.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customer needs and provide hands-on demonstrations of technology in the store.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases using thoughtful questions, informative answers, and product expertise.
- Approach sales and service needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage and explain plans and services.
- Inspect, review, and troubleshoot devices and customer accounts using company tools and resources.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
