Wireless Retail Sales Associate KEY BISCAYNE
About The Position
Arch Telecom is a national Wireless Preferred Retailer with more than 200 stores across the U.S. Its Mobile Associates work as part of a retail team to represent the brand, create enthusiasm around products and services, and prioritize customer needs. This is a learning role: associates build the skills and expertise needed to advance to Mobile Expert after completing training. The role involves providing a strong customer experience, building customer loyalty and relationships, and learning to identify customer needs and recommend suitable devices, services, and accessories. Associates work in a fast-paced retail environment and collaborate with store peers and other channels to resolve customer issues and support business success.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time hours (40 hours) or part-time hours (20+ hours).
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Learn and build proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
- Help customers continue their shopping journey, whether it began online, through Customer Care, or in-store.
- Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
- Use side-by-side selling to recommend personalized solutions, including accessories and Internet of Things devices.
- Guide customers through purchasing with thoughtful questions, informative answers, and product expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Become proficient with digital tools used to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
- Provide a first-class customer experience while contributing to sales and performance goals.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
