Wireless Retail Sales Associate ROCKAWAY | Mount Hope Ave $1000 Sign on Bonus

Arch Telecom•Rockaway, NJ

12d•Onsite

About The Position

Arch Telecom is a national Wireless Preferred Retailer with more than 200 retail stores across the U.S. Its Mobile Associates work as part of a retail team to represent the brand, create enthusiasm for products and services, and prioritize customer needs. This is a learning role: the associate develops the skills and expertise needed for promotion to Mobile Expert after completing training. The associate helps customers continue their shopping journey, explores their needs, demonstrates technology, and recommends personalized device, service, accessory, and Internet of Things solutions. They guide customers through purchases with thoughtful questions, informative answers, patience, honesty, and empathy, while using digital tools to explain coverage, plans, and services and to inspect, review, and troubleshoot devices and accounts. The role includes completing training on the in-store experience, processes, systems, and reference resources, and partnering with colleagues across business and customer service channels to resolve issues, create a seamless customer experience, and identify and hand off small-business leads. The position requires balancing customer experience with performance goals in a fast-paced sales environment. The posting lists a $1,000 sign-on bonus and availability for either full-time (40 hours) or part-time (20+ hours) work.

Requirements

At least 18 years of age.
High school degree or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 lbs.
Reliable transportation.
Availability for full-time (40 hours) or part-time (20+ hours) work.
Strong desire to learn and master customer advocate skills and build meaningful customer connections.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
Ability to balance customer experience and performance goals.

Nice To Haves

Retail environment experience is preferred.

Responsibilities

Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
Explore customers’ individual needs and provide hands-on demonstrations of current technology.
Sell personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing product expertise.
Address service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans, services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
Identify small-business leads and hand them off successfully.
Build peer relationships and contribute to shared accountability for company success.
Balance customer experience with performance goals while serving customers and resolving issues.