WIRE SERV SPEC

Pinnacle Bank/Bank of Colorado•Gretna, NE

About The Position

The Wire Transfer Services Specialist supports all Pinnacle Bancorp banks by processing incoming and outgoing wire transfers, maintaining wire transfer agreements and related documentation, and providing service to internal and external customers. The position is responsible for accurate and timely wire transfer processing, maintaining customer records, resolving operational issues, and supporting departmental procedures and controls. The specialist performs assigned duties in accordance with established policies, procedures, internal controls, security requirements, and delegated authority. The position has no supervisory responsibilities, but may provide training, procedural guidance, and operational support to team members. Exceptions and matters outside the position's authority are escalated through appropriate channels.

Requirements

High school education or equivalent.
Knowledge of banking documentation requirements, transaction-processing workflows, and operational controls.
Strong customer service, written communication, verbal communication, and interpersonal skills.
Strong attention to detail and commitment to accuracy.
Ability to research exceptions, identify discrepancies, maintain supporting documentation, and determine when escalation is necessary.
Ability to operate a computer with keyboard accuracy and speed.
Ability to collaborate effectively with management, coworkers, branches, vendors, processors, and business partners.
Ability to manage competing priorities and work accurately under pressure while handling frequent interruptions.
Ability to accurately perform detailed transaction processing, documentation review, verification, reconciliation, and data-entry functions.
Ability to maintain confidentiality and appropriately handle sensitive information.
Ability to work in a fast-paced environment while managing multiple priorities.

Nice To Haves

Knowledge of Fiserv systems.
Working knowledge of wire transfer operations, transaction-processing practices, associated risks, and operational controls.
Proficiency with Microsoft Office applications, Windows-based programs, and standard office technology.

Responsibilities

Process, verify, and complete incoming and outgoing wire transfer transactions according to procedures, customer instructions, security requirements, and delegated authority.
Review customer wire transfer agreements and related documentation for completeness and accuracy.
Process and maintain wire transfer agreements, contracts, supporting documentation, and related records.
Maintain accurate, complete, and organized records of wire transfer transactions and operational activities.
Research and resolve routine operational issues and processing exceptions within established authority.
Escalate unusual transactions, non-routine processing exceptions, and complex operational concerns through appropriate channels.
Provide timely, professional service to internal and external customers regarding wire transfer inquiries, documentation requirements, research requests, and issue resolution.
Assist customers and business partners with obtaining information and documentation needed for wire transfer processing and maintenance.
Communicate clearly and professionally with customers, coworkers, management, and other business partners.
Maintain regular and reliable attendance.
Perform other duties as assigned by management.
Communicate effectively with coworkers and customers in person and otherwise during regular business hours and, if necessary, before and after regular business hours.