Wire Specialist I

Utah Community Credit Union (UCCU)•Provo, UT

1d•Onsite

About The Position

In this role, you will be responsible for the accurate and timely processing of incoming and outgoing wire transfers while ensuring compliance with Credit Union policies, procedures, and regulatory requirements. Reviews, verifies, and processes wire requests, researches and resolves transaction discrepancies, and maintains related records and reports. You will process incoming and outgoing wire transfers accurately and in a timely manner, receive wire requests through online banking, verify details, and perform member call-backs to confirm wire instructions. You will research and resolve discrepancies in wire transactions, card processing activity, ATM issues, mobile deposits, card services, and gift cards, while assisting in fraud prevention and maintaining confidentiality to protect member information. You will maintain and update wire-related files, card account records, reports, and supporting documentation; communicate professionally with members, financial institutions, merchants, vendors, branches, and internal departments; and coordinate with other teams to support smooth wire operations. You will also keep management informed of department activities, significant issues, and opportunities for improvement, attend meetings and training, support department personnel as needed, and complete special projects as assigned.

Requirements

High school graduate or equivalent.
One to three years of related experience.
Solid understanding of Credit Union services, policies, and procedures.
Some knowledge of wire processing procedures, regulations, and requirements.
Strong communication and public relations skills.
Detail-oriented, well organized, comfortable working with numbers and analyzing accounts.
Able to assist others with professionalism and accuracy.
Proficient in using a PC, calculator, phone, and other related business equipment.

Responsibilities

Process incoming and outgoing wire transfers accurately and in a timely manner.
Receive wire requests through online banking, verify details, and perform member call-backs to confirm wire instructions.
Research and resolve discrepancies in wire transactions, card processing activity, ATM issues, mobile deposits, card services, and gift cards.
Assist in fraud prevention and maintain confidentiality to protect member information.
Maintain and update wire-related files, card account records, reports, and supporting documentation.
Communicate professionally with members, financial institutions, merchants, vendors, branches, and internal departments.
Coordinate with other teams to support smooth wire operations.
Keep management informed of department activities, significant issues, and opportunities for improvement.
Attend meetings and training.
Support department personnel as needed.
Complete special projects as assigned.