Wire Processing Specialist II

Truist•Greensboro, NC

1d•Onsite

About The Position

Independently review and process enterprise-wide, real time, high value domestic and international wire payments in accordance with federal regulations, Wire Policy, Standards and procedures. This role involves reconciling and balancing enterprise wire activity, resolving wire exceptions, managing account profiles within the wire system, and adhering to strict authentication and verification processes. The specialist will also assist clients with wire transfer inquiries, escalate complex issues, follow security procedures for multiple wire transfer systems, and perform client outreach regarding incoming wire payments.

Requirements

High school diploma or equivalent related experience.
Two years of related customer service experience
Ability to understand complex technical concepts through training and self-study to include a thorough knowledge of accounting, data flow, mainframe/client service systems, and the various wire channels utilized by the Bank.
Analytical and problem solving skills
Flexible to work late without advanced notice.
Excellent written, verbal communication and interpersonal skills.
Demonstrate proficiency in basic computer applications, such as Microsoft Office software products as well as custom applications and systems.
Ability to work and adapt in a fast-paced environment.
Ability to multi-task and produce error-free work in a deadline-driven environment.
Ability to accurately transcribe payment instructions from clients with demonstrated 10-key experience.

Nice To Haves

College degree in relevant field or equivalent experience and training
Money Transfer System (MTS) experience
Wire Processing or other banking operations related experience
Willing to assist during emergency events or inclement weather and may be asked to serve as a mission critical designated associate

Responsibilities

Reconcile and balance enterprise wire activity processed through the Federal Reserve Bank and Clearing House Interbank Payments System at the end of the day.
Meet scheduled system release time for mainframe application to support completion of the Bank's end of night processes.
Communicate any FRB deadline extensions to Enterprise Scheduling as wire settlement will also be delayed.
Resolve various wire exception transactions (e.g. cancellations, deletions, reversals, returns) requiring manual disposition within the system to ensure appropriate codes are used for accurate client resolution in accordance with FRB, CHIPS and SWIFT requirements.
Effectively communicate to external corporate clients and internal clients to include Treasury Services.
Add, update, delete account profiles within the wire system REL database while ensuring all documents are complete and authorized in accordance to Wire Policy, Standards and procedures.
Follow strict authentication and verification processes in accordance with wire policy.
Input wire payment instructions and initiates corrective action if needed.
Assist external and internal clients with questions related to wire transfers.
Provide first level support to research wire issues.
Identify and escalate complex issues/concerns to Treasury Services, senior staff or management in a timely manner.
Follow security and operational control procedures for multiple wire transfer systems.
Perform client outreach to advise retail and commercial clients of incoming wire payments.