Processing Specialist II

Verra Mobility • Sun City, AZ

2d

About The Position

This role focuses on providing explicit feedback to Customer Support agents professionally and positively. The Processing Specialist II will review errors flagged by the system and implement proper corrections. They will also assist with special T&R projects from leadership on an as-needed basis and perform paper trailing processes to identify and resolve document-related issues.

Requirements

• High School Diploma or equivalent
• Strong PC skills, including basic proficiency in Word, Excel, and Outlook
• Ability to use various equipment including computers, copiers, scanners, and mail opening machine
• Strong attention to detail and quality-driven
• The ability to problem solve using analytical thinking
• Excellent written and verbal communication skills
• Exceptional aptitude and flexibility toward serving and assisting others
• Skills in reading records and resolving complex issues under stressful conditions with customer records or policy interpretation

Responsibilities

• Provide explicit feedback to Customer Support agents professionally and positively.
• Review errors flagged by the system and implement proper corrections.
• Assist with special T&R projects from leadership on an as-needed basis.
• Perform paper trailing process to identify and resolve document-related issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED