Gift Processing Specialist II

Pheasants Forever•St. Paul, MN

2d•$49,300 - $61,600•Hybrid

About The Position

The Gift Processing Specialist II provides day-to-day coordination and oversight of gift processing operations for the Membership and Annual Giving department. This role ensures all gifts are processed accurately, compliantly, and efficiently while supporting a high-quality member and donor experience across all giving channels. The coordinator connects Development, Finance, Grants, Corporate Partners, Conservation Operations, Membership & Annual Giving, Chapter & Volunteer Services, and IT to ensure process alignment across systems, workflows, and reporting. This position plays a critical role in maintaining and refining current operations, enabling revenue growth, and preparing the organization for campaign-level fundraising activity.

Requirements

Bachelor’s degree or equivalent professional experience in nonprofit operations, finance, or administrative roles.
Minimum of one year of experience in gift processing, data operations, or related work.
Experience working with Customer Relationship Management (CRM) systems (Microsoft Dynamics, Salesforce, etc.).
Strong attention to detail and commitment to data accuracy.
Experience coordinating workflows and managing multiple priorities in a high-volume environment.
Strong organizational, problem-solving, and communication skills.

Nice To Haves

Experience in a nonprofit or membership-based organization.
Familiarity with Microsoft Dynamics 365.
Experience supporting employer matching gift programs or alternative giving methods (DAFs, stock, QCDs).
Experience supporting reporting, audits, or compliance-related processes.
Passion for conservation, the uplands, and the hunting community.

Responsibilities

Serve as a subject-matter expert on gift processing policies, IRS regulations, and industry best practices.
Administer gift processing activity in Microsoft Dynamics 365 CRM and related third-party systems to maintain data accuracy and record integrity.
Coordinate and manage the client partnership with Deluxe Corporation on their Remote Desktop Capture (D24/7) and R360 caging service solutions for the daily processing of inbound membership and annual giving campaigns.
Execute day-to-day gift processing, including standard membership transactions, charitable gifts, pledges/pledge payments, recurring donations, internal PFQF employee giving through payroll, employer matching gifts, and restricted contributions.
Manage and monitor third-party charitable giving platforms and funding portals to facilitate donor participation, and ensure the active processing of employer matches, employee giving contributions, DAF grants, QCDs, and other philanthropic gifts.
Execute the ACH deposit process in coordination with Finance team and other internal stakeholders, managing accounts with multiple external parties and coordinating information from various sources.
Ensure member and donor gifts are processed and receipted with accuracy, including proper handling and compliance related to tax-deductibility of premiums, quid pro quo contributions, and multi-year commitments.
Maintain documentation and internal controls to support efficient and compliant gift processing.
Monitor, track, and provide updates on gift processing volume, timelines, and outstanding items.
Serve as an operational partner for system changes affecting gift processing, including testing, workflow updates, and documentation of standard operating procedures.
Identify process gaps, inefficiencies, and risks, and help implement improvements to strengthen operations and reporting.
Collaborate to support coordinated gift processing that improves the member and donor experience.
Work cross-functionally with the Development Team to support processing and accuracy related to pledges, memorials, tributes, and major gifts.
Help resolve member, donor, and partner inquiries related to gift transactions, giving methods, and processing issues.
Support operational readiness during peak periods, campaigns, and system changes.
Assist with additional Membership & Annual Giving operational priorities as assigned.