Processing Specialist II

Verra Mobility • Sun City, AZ

2d

About The Position

Provide explicit feedback to Customer Support agents professionally and positively. Review errors flagged by the system and implement proper corrections. Assist with special T&R projects from leadership on an as-needed basis. Perform paper trailing process to identify and resolve document-related issues.

Requirements

• High School Diploma or equivalent
• Strong PC skills, including basic proficiency in Word, Excel, and Outlook
• Ability to use various equipment including computers, copiers, scanners, and mail opening machine
• Strong attention to detail and quality-driven
• The ability to problem solve using analytical thinking
• Excellent written and verbal communication skills
• Exceptional aptitude and flexibility toward serving and assisting others
• Skills in reading records and resolving complex issues under stressful conditions with customer records or policy interpretation

Responsibilities

• Provide explicit feedback to Customer Support agents professionally and positively.
• Review errors flagged by the system and implement proper corrections.
• Assist with special T&R projects from leadership on an as-needed basis.
• Perform paper trailing process to identify and resolve document-related issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED