WIOA & TANF Program Team Lead

EDSI (Educational Data Systems, Inc.)•Franklin, PA

1d•Hybrid

About The Position

The Program Team Lead will provide leadership and support to staff in WIOA and TANF related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants. This role involves ensuring professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment. The position also requires partnering with the Performance Team to interpret data and translate it into actionable steps for all Workforce Connectors, conducting quality assurance reviews of WIOA eligibility documentation, and collaborating with the Performance Analyst to ensure compliance with program regulations, policies, and data integrity standards. Additionally, the role involves reviewing completed participant enrollments, assigning participants to the appropriate Workforce Connector, and coordinating case distribution to support timely service delivery and caseload management. The Program Team Lead will perform bi-weekly caseload reconciliations for staff to ensure consistent and comprehensive case management and follow-up, provide guidance and support to staff to ensure positive outcomes and goals are met, and verify that post-placement contacts are completed in accordance with WIOA, TANF, and contract requirements. The role also includes facilitating weekly meetings with staff to ensure best practices are implemented and discussing improvements/goals, working with the leadership team on implementing processes that increase customer engagement, monitoring staff performance and participating in staff reviews quarterly, and assisting in the preparation of project reports as needed. Based on customer demand, the role may also provide case management and follow-up.

Requirements

Bachelor’s degree or equivalent experience required
Demonstrated telephone, computer, written, and verbal communication skills
Strong organizational, prioritization, and problem-solving skills
Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs
A working knowledge of Microsoft Office Suite
Able to work fully onsite, fully virtual, or in a hybrid environment
Clean driving record, valid Driver’s License, and reliable vehicle required

Nice To Haves

2-3 years of previous management/supervisory experience preferred

Responsibilities

Ensure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment
Partner with the Performance Team to interpret data and translate it into actionable steps for all Workforce Connectors
Conduct quality assurance reviews of WIOA eligibility documentation and collaborate with the Performance Analyst to ensure compliance with program regulations, policies, and data integrity standards
Review completed participant enrollments, assign participants to the appropriate Workforce Connector, and coordinate case distribution to support timely service delivery and caseload management
Perform bi-weekly caseload reconciliations for staff to ensure consistent and comprehensive case management and follow-up
Provide guidance and support to staff to ensure positive outcomes and goals are met
Verify that post-placement contacts are completed in accordance with WIOA, TANF, and contract requirements to ensure compliance and ongoing participant support
Facilitate weekly meetings with the staff to ensure that best practices are being implemented and discuss improvements/goals
Work with the leadership team on implementing processes that increase customer engagement
Monitor staff performance and participate in staff reviews on a quarterly basis
Assist in the preparation of project reports as needed
Based on customer demand, may provide case management and follow-up