TANF Housing Supervisor

The Road Home•South Salt Lake, UT

8d•Hybrid

About The Position

The Road Home, a non-profit social services agency with over 100 years of experience in ending homelessness, is seeking compassionate individuals to join their team. They provide emergency shelters, supportive services, and rental assistance. The TANF Housing Supervisor will support the Family Housing Program Manager in promoting housing stability for families experiencing homelessness through the administration of the TANF Family Housing Program. This role involves supervising Housing Assessors and Navigators, ensuring program compliance, managing daily operations, and fostering a trauma-informed team culture. The position requires coordination with the Department of Workforce Services (DWS), oversight of data entry in HMIS, and support in navigating landlord relationships. This is an in-person position with potential for occasional remote work, requiring travel between resource centers and shelters.

Requirements

Applicants must be authorized to work for ANY employer in the U.S.
High school diploma or equivalent required
Minimum of 2 years of experience in housing services, homelessness response, or case management.
Demonstrate creative problem-solving skills and the ability to respond to challenges promptly and effectively.
Prioritize and manage multiple tasks consistently in a fast-paced environment.
Maintain emotional regulation and professionalism during high-pressure situations, using trauma-informed approaches in all workplace interactions.
Exhibit strong interpersonal and leadership skills, with the ability to work respectfully and effectively with individuals from diverse backgrounds.
Provide excellent customer service by communicating clearly and handling difficult situations with patience, empathy, and professionalism.
Utilize computer programs proficiently, including email, spreadsheets, and databases (e.g., HMIS), with the ability to learn new systems as needed.
Accept supervision, direction, and feedback with openness and commitment to growth.
Demonstrate reliability, dependability, and consistency in attendance and follow-through.
Practice effective time management and organizational skills to meet deadlines and support team operations.
Ability to lift and move heavy items up to 25 pounds.
Ability to sit, stand, and move for at least an hour at a time or more.
Ability to use stairs or steps.
Wear protective gear in certain environments for safety.
Must be at least 21 years old, have a valid, unexpired driver’s license, and the ability to drive a vehicle, as needed.
Must pass a pre-employment background check and drug screening.

Nice To Haves

Post-secondary education in Social Work, Human Services, or a related field is a plus.
Previous supervisory experience strongly preferred.
Experience working with diverse and marginalized populations is preferred and highly valued.
Familiarity with TANF, rapid rehousing, or rental assistance programs is a plus.

Responsibilities

Supervise TANF Housing Assessors and Navigators, providing daily support, guidance, and accountability.
Assign and balance caseloads based on program needs and staff capacity.
Review and approve household and unit eligibility determinations.
Coordinate and communicate DWS referrals and eligibility updates.
Monitor and ensure accurate and timely data entry in HMIS.
Track and manage monthly administrative processes, including reassessments.
Collaborate with internal and external partners to ensure coordinated service delivery.
Respond to urgent housing issues and support staff in crisis resolution.
Attend mandatory agency trainings, including Trauma-Informed Care, Housing First, De-escalation, Suicide Prevention, CPR, and more.
Participate in emergency drills and environmental safety activities, as required.
Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
Hire and train Housing Assessors and Housing Navigators as needed.
Conduct regular file audits and provide documentation to the Grants & Compliance Specialist.
Provide program updates during Family Rapid Rehousing (FRR) team meetings.
Support staff in building and maintaining positive relationships with landlords and property managers.
Provide clear, constructive feedback to staff regularly, fostering growth and accountability.
Develop and implement performance improvement plans when needed, with measurable goals, equipping staff with the tools and guidance to achieve success.
Hire, train, mentor, and support team members through hands-on guidance and resource sharing.
Monitor and ensure completion of all mandatory trainings and promote optional professional development opportunities, while maintaining accurate participation records.
Model trauma-informed leadership in all interactions with staff and guests.
Delegate tasks effectively while ensuring equitable distribution of workload.
Resolve conflicts promptly and professionally, using de-escalation techniques and leading difficult conversations with kindness and directness.
Uphold agency policies consistently and lead by example.
Collaborate cross-departmentally to align team goals with organizational mission.
Track and report on team performance metrics (attendance, outcomes, etc.), as needed.
Conduct regular one-on-one meetings with employees to exchange feedback, actively listen, and address professional development needs.
Perform employee evaluations as scheduled, offering actionable feedback and tailored support.
Advocate for staff needs while balancing operational priorities.
Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
Implement Housing First principles, harm reduction strategies, and low-barrier services as foundational to our mission.
Maintain healthy boundaries using trauma-informed approaches in all interactions.