WIOA Program Manager

GODDARD RIVERSIDE COMMUNITY CENTER•New York, NY

1d•Onsite

About The Position

Goddard Riverside is a well-established Manhattan community-based agency with an annual operating budget of approximately $ 50 million. Goddard Riverside is one of New York City’s leading human service organizations meeting the basic needs of children, youth and families, homeless people, and older adults across Manhattan and New York City. The WIOA Program Manager is responsible for the overall management, performance, and compliance of Workforce Innovation and Opportunity Act (WIOA)-funded programs. This role oversees program operations, staff supervision, data integrity, and performance outcomes, ensuring alignment with funder requirements and organizational goals.

Requirements

Bachelor’s degree in social work, youth development, or education or related field
Minimum of 2 years of working with adolescents, young adults or adults
Strong understanding of adult learning theory and positive youth development practices
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong organizational, time management, and communication skills
Ability to manage multiple priorities while maintaining accuracy and attention to detail
Experience facilitating group activities or youth programming.
Ability to manage group dynamics and implement positive behavior support strategies.
Cultural competency and experience working with diverse youth populations.
Enthusiasm for mentoring and supporting teen development.
Basic understanding of word processors (Microsoft Word, Google Docs)
Ability to stand, walk, and move around the classroom for extended periods during instruction
Ability to sit for prolonged periods while completing administrative tasks, including data entry and reporting
Frequent use of a computer, including typing, viewing screens, and navigating data systems
Ability to lift and carry instructional materials and supplies (up to approximately 15–20 pounds)

Nice To Haves

Master’s degree in social work, youth development, or education
Experience working with out-of-school youth and/or adult learners in a workforce development or community-based setting
Experience with program compliance, data audits, and performance reporting
Familiarity with workforce development programs and funder requirements (WIOA)
Bilingual (Spanish or other languages relevant to the community served)
Experience with student assessment tools (e.g., TABE) and data-driven instruction

Responsibilities

Program Oversight & Implementation
Oversee day-to-day operations of WIOA-funded programs
Develop and implement workflows, policies, and procedures
Monitor enrollment, service delivery, and participant flow
Ensure all program components are executed with fidelity
Monitor case management practices, supporting the supervision of case managers and social work interns that support program delivery and addresses participant barriers
Support budget management and report submissions
Participate in planning and improvement efforts
Support staff in understanding data expectations, systems, and best practices for documentation
Ensure high-quality participant service delivery
Performance Management & Outcomes
Track program performance metrics (enrollment, MSGs, credentials, placements, retention)
Analyze data to identify trends and gaps
Implement strategies to improve performance
Prepare performance reports
Compliance & Data Oversight
Serve as the point person for instructional data quality and reporting compliance
Monitor and support adherence to funder requirements related to documentation, assessments, and outcomes
Collaborate with program leadership to prepare monthly reports and performance updates
Conduct routine internal audits of instructional and student data to identify gaps and implement corrective actions
Support staff in understanding data expectations, systems, and best practices for documentation
Serve as point of contact for audits
Staff Supervision & Development
Supervise and evaluate program staff, providing coaching and feedback
Support hiring and onboarding
Participate in staff meetings, professional development, and coaching sessions to continuously improve instructional quality
Collaborate with case manager(s) and support staff to address student academic and socio-emotional needs
Contribute to curriculum development and continuous program improvement efforts
Foster an inclusive environment that respects and values individuals from diverse backgrounds
Leadership and Collaboration
Participate in staff meetings and 14 hours of mandatory RAEN-Led professional development trainings.
Collaborate with program staff to ensure high-quality programming and a positive participant experience.
Build employer and community partnerships, collaborate with workforce system partners
Support participants with post-secondary opportunity attainment
Administrative & Additional Responsibilities
Maintain confidentiality of student information, including educational, social, and emotional records
Utilize Microsoft Office and data systems effectively to support instruction and reporting
Ensure compliance with all health, safety, and organizational protocols
Perform additional duties as assigned by program leadership