Program Manager, WIOA

Kinexus Group • Benton Harbor, MI

21h • Hybrid

About The Position

The Program Manager, WIOA serves as the organization’s subject matter expert for Workforce Innovation and Opportunity Act (WIOA) programming, providing strategic and operational leadership to strengthen program quality, compliance, staff capability, and performance outcomes across the Michigan Works! service delivery system. Through training, coaching, technical assistance, performance monitoring, and operational guidance, this role partners closely with the Workforce Manager and frontline teams to ensure consistent, effective service delivery aligned with local, state, and federal workforce requirements, supporting the long-term goal of attracting, retaining, and developing talent that drives economic growth throughout Southwest Michigan.

Requirements

• Bachelors degree or equivalent combination of training and/or experience
• Demonstrated knowledge of WIOA programs, workforce development systems and service delivery models.
• Experience interpreting and applying local, state and federal policies, regulations and guidance.
• Experience developing and facilitating training for adult learners.
• Strong analytical, organizational and problem-solving skills.
• Ability to interpret performance data and support process improvement initiatives.
• Strong interpersonal, written, presentation and verbal communication skills.
• Ability to build collaborative relationships and influence cross-functional teams without direct supervisory authority.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Proficiency in Microsoft Office Suite, virtual meeting platforms, and workforce management/MIS systems.
• Ability to maintain confidentiality and exercise sound judgment.

Nice To Haves

• Experience with curriculum development, instructional design or facilitation.
• Experience conducting program reviews, quality assurance activities or compliance monitoring.
• Experience interpreting and communicating complex program regulations to diverse audiences.
• Experience leading projects, process improvement initiatives or organizational change efforts.

Responsibilities

• Serves as the internal subject matter expert for WIOA Adult, Dislocated Worker and Youth programs.
• Ensures program implementation aligns with local, state, and federal regulations, guidance, and performance expectations.
• Develops, implements, and monitors policies, procedures, and workflows to ensure quality, compliance, and operational consistency.
• Analyzes program performance data, trends and outcomes to identify opportunities for improvement and operational effectiveness.
• Supports monitoring activities, audits, corrective action responses and program reviews as needed.
• Partners with leadership to support strategic workforce initiatives, program innovation and service delivery improvements.
• Maintains current knowledge of workforce legislation, policy updates, labor market trends and best practices related to WIOA programming.
• Develops and delivers onboarding, technical training and ongoing professional development related to WIOA programs, service delivery, and compliance requirements.
• Designs and maintains program-specific curriculum, training materials, job aids, process documentation and learning resources to support workforce staff.
• Applies adult learning principles, coaching, facilitation and other instructional methods to strengthen staff capability, operational consistency and program effectiveness.
• Partners with Workforce Manager and operational leaders to identify training needs, address process gaps and support continuous improvement initiatives.
• Provides technical assistance and consultative support regarding eligibility, documentation, case management practices, program implementation and performance expectations.
• Facilitates meetings, workshops and cross-functional learning opportunities that support standardized service delivery and workforce program excellence.
• Maintains current knowledge of workforce development trends, WIOA guidance and best practices related to adult learning and program operations.
• Tracks and analyzes program performance, enrollment trends, service outcomes, and workforce data to inform decision-making and drive continuous improvement.
• Supports consistency in service delivery and customer experience across Michigan Works! service centers.
• Recommends process improvements and operational strategies that enhance efficiency, compliance and participant outcomes.
• Collaborates with leadership and operational teams to address performance challenges and implement solutions.
• Builds strong collaborative relationships across Workforce, Talent Development, Business Services and partner organizations.
• Influences operational excellence through coaching, facilitation, process improvement and subject matter expertise.
• Serves as a trusted internal resource regarding WIOA policy interpretation, compliance expectations and program best practices.
• Supports a culture focused on accountability, customer service, continuous improvement and workforce impact.
• Assists with special projects, initiatives and organizational priorities as assigned.

Benefits

• Competitive salary & benefits
• Flexible and open
• Opportunities for development, growth and giving back
• A robust onboarding experience to integrate you into our team.
• Team of Teams training in support of the organizational strategies.
• Job training and development to ensure you are established and growing in your role.
• Cross Operational Meetings with your peers.
• Be a part of transformational change in Michigan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level