WIOA Program Lead

Career Team•Everett, WA

12h•$65,500 - $69,000•Onsite

About The Position

Career Team is seeking a WIOA Program Lead to oversee the coordination and management of assigned programs and services. This role involves implementing policies and procedures, analyzing workforce activities for compliance, and ensuring adherence to contract requirements. The WIOA Program Lead will be responsible for developing and maintaining a quality management model for continuous improvement and customer satisfaction, managing program staff to meet performance goals, and ensuring accurate case file reviews with no disallowed costs. The position also involves identifying and fostering community partnerships, evaluating performance goals, developing teamwork strategies, addressing staff training needs, supervising career advisors, providing coaching, conducting employee evaluations, modeling excellent customer service, approaching tasks with a solutions-oriented mindset, leading team meetings, and authoring programmatic reports. This is a full-time, non-exempt position located in Snohomish County, WA, and is expected to be 100% onsite.

Requirements

A Bachelor's Degree in Business Administration, Psychology, Social Services or a related field or equivalent experience with 2-3 years of proven management skills
Minimum of five years of supervisory or management experience
Strong business knowledge of customer service best practices and performance management
Ability to work in a variety of settings with a culturally diverse customer base with the ability to be culturally sensitive
Experience in training and coaching/mentoring
Requires top level project management, organizational, personnel, problem solving and data analysis skills, along with an ability to interact with employees at all levels
Excellent interpersonal skills and both written and oral communications skills
Need strong technical skills, proficiency in Microsoft Office and a commitment to accountability in a continually improving quality environment
Ability to lead in a dynamic team environment - must have excellent teamwork and interpersonal skills
Must have a valid driver's license and adequate vehicle insurance coverage

Nice To Haves

Preferred knowledge of the workforce development program operations and development.
Strong computer skills in MS Excel and Google Sheets
Experience and knowledge of workforce development contracts/programs
Astounding ability to multitask and be proactive

Responsibilities

Planning and implementation of a quality management model for continuous improvement and customer satisfaction
Manage and lead program staff to meet or exceed performance goals
Ensuring that staff members perform thorough, accurate review of all case files, that staff have no disallowed costs with eligibility
Ensures appropriate action is followed to correct deficiencies
Identify community partnerships, collaborate with other professionals and maintain partner relationships
Evaluates and understands all performance goals at the beginning of each program year to effectively impact each performance measure, establishes procedures to ensure all staff are following all prescribed strategies to impact the performance measures
Develops and maintains effective teamwork strategies
Identifies and addresses needs for staff training
Direct, control, and supervise the work activity of career advisors, deliver timely coaching and conduct employee evaluations when scheduled
Utilize and model extreme customer service behaviors in all interactions with internal and external customers
Approach each day and task with a solutions-oriented and responsive mindset
Lead team meetings
Author programmatic monthly and quarterly reports
Perform other reasonable related duties as assigned by the immediate supervisor and other management as required