WIOA & TANF Program Team Lead
About The Position
The Program Team Lead will provide leadership and support to staff in WIOA and TANF related to gaining and/or retaining employment and career advancement, while ensuring outstanding customer service to program participants. This role involves ensuring professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment. The lead will partner with the Performance Team to interpret data and translate it into actionable steps for all Workforce Connectors, and conduct quality assurance reviews of WIOA eligibility documentation. They will also collaborate with the Performance Analyst to ensure compliance with program regulations, policies, and data integrity standards. The position requires reviewing completed participant enrollments, assigning participants to the appropriate Workforce Connector, and coordinating case distribution to support timely service delivery and caseload management. Additionally, the role involves performing bi-weekly caseload reconciliations for staff, providing guidance and support to staff to ensure positive outcomes and goals are met, and verifying that post-placement contacts are completed in accordance with WIOA, TANF, and contract requirements. The Program Team Lead will facilitate weekly meetings with staff to ensure best practices are implemented and discuss improvements/goals, and work with the leadership team on implementing processes that increase customer engagement. Staff performance will be monitored, and participation in staff reviews will occur quarterly. Assistance in the preparation of project reports is also a responsibility. Based on customer demand, case management and follow-up may be provided.
Requirements
- Bachelor’s degree or equivalent experience required
- Demonstrated telephone, computer, written, and verbal communication skills
- Strong organizational, prioritization, and problem-solving skills
- Ability to work effectively in a team environment while maintaining flexibility to meet contract and operational needs
- A working knowledge of Microsoft Office Suite
- Able to work fully onsite, fully virtual, or in a hybrid environment
- Clean driving record, valid Driver’s License, and reliable vehicle required
Nice To Haves
- 2-3 years of previous management/supervisory experience preferred
Responsibilities
- Ensure professional one-on-one working relationships with participants to assist in eliminating challenges that are hindrances to obtaining and retaining employment
- Partner with the Performance Team to interpret data and translate it into actionable steps for all Workforce Connectors
- Conduct quality assurance reviews of WIOA eligibility documentation and collaborate with the Performance Analyst to ensure compliance with program regulations, policies, and data integrity standards
- Review completed participant enrollments, assign participants to the appropriate Workforce Connector, and coordinate case distribution to support timely service delivery and caseload management
- Perform bi-weekly caseload reconciliations for staff to ensure consistent and comprehensive case management and follow-up
- Provide guidance and support to staff to ensure positive outcomes and goals are met
- Verify that post-placement contacts are completed in accordance with WIOA, TANF, and contract requirements to ensure compliance and ongoing participant support
- Facilitate weekly meetings with the staff to ensure that best practices are being implemented and discuss improvements/goals
- Work with the leadership team on implementing processes that increase customer engagement
- Monitor staff performance and participate in staff reviews on a quarterly basis
- Assist in the preparation of project reports as needed
- Based on customer demand, may provide case management and follow-up
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
