Wintel Server Support - CoOp
Berkley•Wilmington, DE
•Onsite
About The Position
The Wintel Server Support Co-Op will be fully integrated into the Server Support environment, gaining hands-on experience in systems administration, participating in agile processes, and collaborating with multiple teams across BTS while supporting internal stakeholders and learning to resolve real-world IT issues.
Requirements
- 2 or more years of an IT-related degree program completed
- Demonstrated ability to communicate with technical and non-technical individuals and teams
- Proven track record of working in a fast-paced and dynamic production environment managing multiple priorities
- Ability to work without direct daily supervision
- Self-starter with a good work ethic
- Technical background and technical aptitude relevant to Wintel/Server Support environments
- Organized and proactive
- Self-motivated
- Microsoft Office experience
- Strong communication and analytical skills
- Excellent oral and written communication
- Customer service focus and sense of urgency
- Ability to manage and triage multiple incoming priorities
- Ability to meet service level requirements
- Aggressive curiosity and desire to learn
- Attention to detail
Nice To Haves
- Participation in extracurricular and leadership activities a plus
- Prior internship/co-op experience preferred
- MIS or Server Administrator major preferred but not required
Responsibilities
- Draft communications
- Participate in backlog refinement
- Assist with sprint planning
- Perform SharePoint administration and repository cleanup
- Support file standardization efforts
- Conduct data validation
- Assist with project management activities
- Support documentation standardization
- Help expedite equipment deployment processes
- Perform CMDB cleanup and information gathering
- Generate reports and dashboards
- Be part of an agile scrum team, assume responsibility for tasks, and complete them end-to-end
- Serve as a point of contact for internal and external stakeholders
- Learn how to address and resolve IT issues in real-world situations
- Assist with other projects as needed
- Manage and triage multiple incoming priorities effectively by understanding customer needs and meeting service level requirements
- Maintain a strong customer service focus and sense of urgency
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What This Job Offers
Career Level
Intern
Education Level
Associate degree
