Wine Specialist (FT) - Imagery Estate Winery

The Wine Group•Glen Ellen, CA

6d•Onsite

About The Position

Imagery Estate Winery is seeking an enthusiastic, passionate wine sales and customer service professional to join its Tasting Room team. This full-time position is responsible for creating memorable guest experiences at the estate property while promoting wine sales, recruiting new Wine Club members, and providing wine education. The role includes hosting tastings and special events, representing the winery at offsite events, handling sales transactions, and maintaining attractive, well-stocked retail displays. The Wine Specialist may also provide cross-property support at Benziger Family Winery.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
Must be available to work weekends, special events, and holidays.
Enthusiasm for wine and interest in expanding wine expertise.
Service-driven, with superior customer service, organizational, and interpersonal skills.
Friendly, positive, and professional disposition when dealing with guests, vendors, and team members.
Strong attention to detail and proactivity.
Ability to multitask, follow up, and work in a fast-paced environment under pressure.
Ability to work independently with minimal direct supervision.
Demonstrated reliability, punctuality, and adherence to safety regulations and operating procedures.
Must hold a valid driver’s license.

Nice To Haves

Two or more years of experience in a premium winery tasting room, hospitality setting, and/or retail sales position.

Responsibilities

Welcome guests and provide excellent customer service by educating them about and presenting the winery’s portfolio of wines and elevated experiences.
Create a tailored experience for each customer and speak confidently and knowledgeably about wines, varietals, winemaking and viticulture practices, growing areas, the winery, and its history.
Promote sales of wine and non-wine products and recruit new Wine Club members, with a strong focus on closing sales and upselling.
Collect guest names and email addresses for future contact.
Host specialty programs, lunches, and dinners as assigned.
Represent the winery by pouring at offsite and on-premise special events.
Maintain and expand knowledge of the winery, viticulture, and enology through educational trainings and tastings.
Conduct daily seated tastings, elevated wine experiences, and reserved and private group tastings as scheduled.
Learn and use POS systems and manage high-volume wine and merchandise transactions with integrity.
Support retail merchandising by keeping merchandise and displays organized, visually appealing, and fully stocked.
Provide cross-property support at Benziger Family Winery, including Guest Relations booth coverage, Tasting Room hosting and support, and merchandising assistance.
Work with other sales associates to achieve daily and monthly sales goals.