Wine Specialist (FT) - Imagery Estate Winery

The Wine Group•Glen Ellen, CA

About The Position

Imagery Estate Winery is seeking an enthusiastic, passionate wine sales and customer service professional to join its Tasting Room team. This full-time position creates memorable wine and customer service experiences at the estate while promoting wine sales, enrolling new Wine Club members, and educating customers. The role includes hosting tastings and events, supporting retail merchandising and transactions, and providing cross-property support at Benziger Family Winery as needed.

Requirements

Must be at least 21 years of age.
High school diploma or GED required.
Must be available to work weekends, special events, and holidays.
Enthusiasm for wine and interest in expanding wine expertise.
Service-driven, with strong customer service, organizational, and interpersonal skills.
Friendly, positive, and professional demeanor with guests, vendors, and team members.
Ability to work collaboratively with sales associates to meet monthly and daily sales goals.
Strong attention to detail and proactivity; ability to multitask, follow up, and work under pressure in a fast-paced environment.
Ability to work independently with minimal direct supervision.
Reliability, punctuality, and adherence to safety regulations and operating procedures.
Valid driver’s license.
Ability to frequently lift and carry up to 40 pounds.
Ability to operate machinery such as lift trucks, hand trucks, and dishwashers.
Ability to bend, stoop, stand, and twist while performing job tasks, and to stand for long periods.

Nice To Haves

Two or more years of experience in a premium winery tasting room, hospitality setting, and/or retail sales position.

Responsibilities

Welcome guests and provide excellent customer service, presenting the winery’s wine portfolio and elevated experiences.
Create individualized customer experiences by speaking knowledgeably about wines, varietals, winemaking and viticulture practices, growing areas, the winery, and its history.
Promote wine and non-wine product sales and drive new Wine Club memberships, with a strong focus on closing sales and upselling.
Collect guest names and email addresses for future contact.
Host specialty programs, lunches, and dinners as assigned.
Represent the winery by pouring at offsite and on-premise special events.
Maintain and expand knowledge of the winery, viticulture, and enology through trainings and tastings.
Conduct daily seated tastings, elevated wine experiences, and scheduled reserved and private group tastings.
Learn and use POS systems to manage high-volume wine and merchandise transactions with integrity.
Support Tasting Room retail merchandising by keeping merchandise and displays organized, visually appealing, and stocked.
Provide cross-property support at Benziger Family Winery as needed, including Guest Relations booth coverage, Tasting Room hosting and support, and merchandising assistance.