Window Dispatcher

Transdev•Brisbane, CA

27d•$24 - $24

About The Position

Transdev in San Francisco, CA is hiring a Window Dispatcher. The Window Dispatcher oversees road service through communication with Operators and provides customer support to the clients. They assist in driver sign-in and shift end, coordinating vehicle and other equipment assignments, in accordance with contractual obligations and company policies and procedures. Communicate clearly, professionally and in a timely manner with company employees. Represent the company to its customers and the public in a professional and courteous manner. We are seeking customer service-oriented professionals who are dedicated to safety. Transdev is proud to offer: $23.55/hour Position Subject to Collective Bargaining Agreement: $23.55 - $24.25 (Union Collective Bargaining Agreement Payscale) Starting pay $23.55 with progression to $24.25 over 1 year. Benefits include: Vacation: up to 14 days per year Paid Sick Leave: 48 hours annually -Medical, dental and vision benefits -Paid time off -Paid sick time -Paid holidays -401k or similar retirement plan Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Requirements

High School Diploma or GED; Technical Degree preferred.
Problem solving and analytical skills.
Must be able to work shifts or flexible work schedules as needed.
Ability to organize logical and efficient schedules and routes and adapt to changes
Ability to read, comprehend and understand a map
Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
Strong written and oral communication skills
Clear speech and pleasant phone demeanor
Ability to use a multi-line phone system and handle multiple tasks concurrently
Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
Must be able to work shifts or flexible work schedules as needed.
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre-employment drug screen.

Responsibilities

Provides manifests to drivers upon report; assign vehicles, radios and other equipment
Accurately record driver shift start and end through VDS, Trapeze and/or any other designated programs or procedures
Coordinate vehicle needs and availability with maintenance, road supervisors and operations
Monitor stand by drivers; coordinate with Dispatch for their need and potential assignment to routes; relieve from duty when not required
Coordinate with Dispatch to fill open runs or make driver or trip reassignments to ensure timely service
Maintains records, logs, and schedules of driver assignments and reporting status
Sign drivers out at the end of their shifts; account for all equipment issued, review manifest and prepare and report information as required
Accurately prepares reports on all activities occurring during their shifts or as requested
Follows rules and regulations of the Company; follows instructions of management and supervisors
Adheres to all regulations related to the Americans with Disabilities Act (ADA)
Handles passengers’ personal property left on vehicles in accordance to Lost and Found procedures
Communicates with Dispatchers, Scheduling, Reservations, Operations to ensure service provision
Maintain confidentiality of passengers’ information
Perform trip editing and/or VDS editing if assigned
Perform dispatch clerical functions as relief
Other duties as required.