Window Dispatcher - OCTA

Keolis Canada•Anaheim, CA

15h•Onsite

About The Position

The Window Dispatcher is responsible for assigning work, vehicles, and onboard equipment to operators, and maintaining check-out logs. This role involves assigning operators in the event of absences or increased service volumes to minimize disruptions caused by traffic, vehicle malfunctions, operator issues, or emergencies. The dispatcher will maintain accurate attendance logs, communicate with operators regarding customer information, cancellations, and directions, and monitor operator and trip status to ensure on-time performance. They will also provide assistance during emergencies or vehicle malfunctions, communicating with operations, safety, and maintenance staff as needed. Rescheduling trips, reconciling trip manifests, and assisting passengers with service inquiries are also key duties. The role includes documenting daily events, collecting and cataloging lost and found items, maintaining a safe work area, performing radio checks on vehicles, establishing and maintaining headways for buses, and logging exceptions and incidents. The dispatcher will also provide drivers with informational material, report driver performance issues to supervisors, and perform other duties as assigned by their supervisor.

Requirements

At least 2 years radio and/or window dispatch experience in a fast paced environment
Ability to effectively decipher maps
Ability to handle stress, including emergency situations
Uses good judgment in making decisions in emergency and routine situations
Email and Internet; Microsoft Office Applications Suite
Excellent organization and multi-tasking skills
Demonstrated excellent written and oral communications and organizational skills
Good Judgement skills
Reasoning skills and Decision making
Must have valid driver license.

Nice To Haves

Transit environment experience preferred
CDL Class B preferred

Responsibilities

Assign work, vehicles and onboard equipment to operators and maintain check-out logs
Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.
Maintain accurate logs for attendance
Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary
Monitor operators and trip status, making adjustments and reassignments as necessary to ensure on time performance
Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate.
Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
Reconcile trip manifests by operators
Provide assistance to passengers in using the service as well as when inquiring about individual trip status.
Document accurately and appropriately daily events related to service
Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible
Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
Radio checks all vehicles leaving the yard at all times
Establish and maintain headways for all online buses
Will maintain “exceptions” and “incidents” log
Will assist drivers with informational material as needed
Report to supervisors and duty managers any drivers failing to meet duties online
Other duties as assigned by immediate supervisor