Serbian-speaking Win-back Sales Specialist (Freelance)

Jooble

13h • Remote

About The Position

We are looking for a freelance Serbian-speaking Win-back Sales Specialist to join our team and help re-engage our former clients across the Balkan market. In this role, you will act as a dedicated Account Manager focused exclusively on re-engaging and bringing back our former clients (ex-clients). Through consistent follow-ups, relationship building, and excellent account management, you will help drive client retention and contribute to bringing valuable business back to the company.

Requirements

• At least 1 year of experience in sales
• Fluent Serbian (to communicate with clients)
• English proficiency level: Intermediate and higher (spoken and written to communicate with the team)
• CRM experience
• Strong communication skills
• Computer literacy (G Suite, AI tools, etc)

Nice To Haves

• Experience in HR-tech, job boards, or related fields is a big plus

Responsibilities

• Take full ownership of the Ex-Client database for the Serbian market
• Reach clients using phone calls & email, and Viber communication
• Conduct regular, systematic follow-up calls, ensuring every ex-client is contacted at least once a quarter
• Work with CRM (Salesforce): log all interactions in the system, search for new leads in the old database, analyze the sales funnel
• Work towards a target KPI of the number of returned clients and the total revenue of the returned clients
• Customer research & feedback: identify client needs & blockers, share insights with the product team, achieve individual sales targets

Benefits

• Fully remote work
• Flexible schedule: 7 hours/day (excluding lunch), Monday to Friday
• Freelance employment
• Paid training during the first week
• 16 days paid vacation + Serbian public holidays
• Become part of an international company with a mission to help people find jobs all over the world

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed