Client Services Specialist - WIN Pumps
About The Position
Peerless Pump Company is seeking a Client Services Specialist to serve as the primary liaison between their Made-to-Order pump customers and the factory. This role involves strategically coordinating projects, developing delivery schedules, and driving proactive account management for key clients. The specialist will be part of a diverse, supportive, and inclusive culture that celebrates differences and prioritizes people by fostering growth, well-being, and a sense of belonging. The company's mission is to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life.
Requirements
- Proactive, detail-oriented professional with strong analytical and communication skills
- Proven experience managing client relationships in a manufacturing or engineered-to-order environment
- Ability to exercise independent judgment on matters that impact business operations
- A Bachelor's degree in Business, Communications, or related field
- A minimum of 3–5 years of experience in client services, account management, or a similar coordination role
- Strong analytical, problem-solving, and written/oral communication skills
- Demonstrated ability to exercise independent judgment and discretion on significant business matters
- Authorization to work in the USA without support
Nice To Haves
- Experience with ERP systems, SAP preferred
- Background in manufacturing, pump, or engineered-to-order industries
- Proficiency with MS Office and strong organizational skills with minimal supervision required
Responsibilities
- Develop and execute account management fulfillment plans, aligning strategic priorities with Sales and key clients
- Act as the single point of contact for customer quotes, orders, project timelines, and technical documentation across assigned accounts
- Develop delivery schedules that balance customer requirements with operational capacity and business objectives
- Collaborate cross-functionally with Purchasing, Operations, Engineering, and Warranty teams to resolve complex customer inquiries and escalated issues
- Exercise independent judgment to initiate corrective actions, coordinate logistics, authorize RMAs, and recommend process improvements
- Serve as a trusted advisor to clients, proactively identifying opportunities for improved service and project success
Benefits
- Paid time off
- Paid holidays
- Merit increases
- Bonuses
- Employee stock purchase programs
- Sales incentives (for certain roles)
- Flexible hours
- Home working opportunities
- Parental support
- Annual bonuses
- Health insurance
- Strong focus on well-being activities
- Three days' additional paid leave for volunteering in your community
- Access to on-demand training and learning sessions
- Carefully structured programs to pursue personal and professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
