Will Call Team Lead (Customer Service)

Palmer Food Service•Rochester, NY

8d•$22 - $25•Onsite

About The Position

Palmer Food Services is seeking a Will Call Team Lead for their Customer Service team. This role involves managing daily operations, improving efficiency, and ensuring excellent customer service. The company offers competitive wages, a generous benefit package, and opportunities for advancement. They value honesty, integrity, service, excellence, collaboration, teamwork, family, community, dependability, loyalty, and compassion.

Requirements

High school diploma or GED
Basic reading, writing and math skills
Computer knowledge with ability to adapt to warehouse software program
Customer service or general clerical office experience
Comfortable with machinery reaching heights of 25 ft.
High attention to detail and accuracy
Ability to perform duties in freezer and coolers
Conflict resolution skills
Ability to work calmly under pressure in a fast paced work environment

Responsibilities

Select and assemble orders and stage efficiently
Manage operational projects to improve efficiency and quality of wholesale pick-up orders.
Hold daily huddles to establish workflow and expectations.
Run unconfirmed order lists to view orders for the following day.
Manage and prepare routes for daily orders
Prepare and print item stickers and picklists for Will Call team.
Select orders and properly stage them according to customer pick-up times.
Constantly communicate with the sales team and other departments regarding customer orders, issues, delays, and any other event that may take place.
Collect payment from customers and manage cash drawer.
Perform all duties assigned to Will Call associates.
Perform all other duties as assigned.