WIC Support Clerk 1-3

Oklahoma City-County Health Department • Oklahoma City, OK

2d • Hybrid

About The Position

This evolving position is located in the Operations Division with the Oklahoma City-County Health Department (OCCHD). The employee is primarily responsible for scheduling appointments; preparing client forms and records; entering client information into the PHOCIS program; preparing, retrieving, maintaining, and filing medical records on clients; and operating a cash register to collect fees from OCCHD clients. Also, the employee may be assigned to work the front reception area to greet clients and visitors, and to assist clients in locating services not offered by OCCHD. These various job duties and responsibilities may be performed for the main and satellite clinics. This position functions at the front line and program support responsibilities (level 1) as defined by the Council on Linkages Core Competencies for Public Health Professionals. An emphasis on the following domains is important in this role: Data Analytic and Assessment Skills, Communication Skills, Community Partnership Skills. The employee will be assigned a variety of specific job duties and responsibilities as a member of the OCCHD Emergency Preparedness and Response Program Team (i.e., Bioterrorism Response Program). As a member of the OCCHD Emergency Preparedness and Response Team, the employee is required to complete all necessary responder training and may be designated as a member of the first-responder team. Employees will receive Quality Improvement (QI) training deemed necessary by their supervisor.

Requirements

• High school diploma or GED required
• Valid Oklahoma driver license required
• One year of public contact experience required (Level 1)
• Two years of public contact experience required (Level 2)
• Three years of public contact experience required (Level 3)
• Skill in operating a personal computer
• Ability and willingness to maintain confidentiality
• Ability and willingness to communicate with persons both orally and in writing using tact and diplomacy
• Ability and willingness to follow established policies and procedures
• Ability and willingness to develop and maintain effective working relationships
• Ability and willingness to follow safe working practices and procedures
• Ability and willingness to assume responsibility for work product
• Arm/hand steadiness and digital dexterity enough to use equipment such as personal computer, ten-key, typewriter, FAX machine, etc.
• Vision enough to read computer printouts, hand- or machine-generated documents, etc., as well as print on a computer monitor
• Speech and hearing enough to communicate with others, both via telephone and face-to-face
• Flexibility to bend, stoop, and pull to perform tasks such as filing documents
• Flexibility and strength enough to lift and move equipment and supplies weighing up to 35 pounds
• Ability and willingness to be fitted for and wear a HEPA Filter mask

Nice To Haves

• Assisting clients in locating services not offered by OCCHD.

Responsibilities

• Operating a personal computer to schedule appointments for in-house and satellite clinics.
• Making changes in appointments for clients or canceling appointments.
• Notifying clinic staff of changes.
• Preparing client charts and records for daily clinics.
• Maintaining client medical records.
• Numbering, labeling, sorting, opening, closing and updating client's medical records.
• Pulling medical records of clients scheduled for the various clinics for the next day.
• Interviewing clients to determine program eligibility according to income guidelines.
• Preparing and printing various forms (benefits, etc.).
• Receiving and storing certification and benefit paperwork.
• Operating an electronic cash register to collect cash or check payments for services rendered.
• Balancing daily cash receipts with cash register tapes.
• Issuing refund payments upon receipt of a credit memo.
• Compiling and generating computer reports.
• Receiving, screening and directing incoming telephone calls.
• Greeting visitors and clients and directing them to the appropriate office or individual.
• Driving to off-site locations to perform job duties as needed.
• Completes required training in support of duties and responsibilities of this position.
• Must have an operating vehicle available for use when field duties are required.
• Will be compliant on recommended immunizations required by the CDC as a healthcare worker and as defined within the scope of Emergency Response within 30 days of hire.
• May be required to work occasional evenings and weekends due to job responsibilities.

Benefits

• 15 days per year of annual leave
• 15 days per year of sick leave
• 15 paid holidays annually
• A comprehensive health insurance package – medical, dental, vision, life insurance, dependent life insurance, and flexible medical spending account
• A generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.
• Retirement plans: Defined Contribution Plan and 457 Deferred Compensation Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED