Clinical Support Clerk 1-3 (Bilingual Preferred)

Oklahoma City-County Health Department • Oklahoma City, OK

2d • Onsite

About The Position

This evolving position is located in the Operations Division with the Oklahoma City-County Health Department (OCCHD). The employee is primarily responsible for scheduling appointments; preparing client forms and records; entering client information into the computer network; preparing, retrieving, maintaining, and filing medical records on clients; and collecting fees from clients. Also, the employee may be assigned to work in the front reception area to greet clients and visitors, and to assist clients in locating services not offered by OCCHD. These various job duties and responsibilities may be performed for the main and satellite clinics. This position functions at entry level (Tier 1) as defined by the Council on Linkages Core Competencies for Public Health Professionals. An emphasis on communication skills is important in this role.

Requirements

• High school diploma or GED required
• Valid driver license required
• Must be certified in CPR within 90 days of employment
• Ability to translate verbally or in writing English to Spanish or Spanish to English preferred
• LEVEL 1: One year of general office experience required
• LEVEL 2: Two years public contact experience required
• LEVEL 3: Three years public contact experience required
• Skill in operating a personal computer
• Ability and willingness to maintain confidentiality
• Ability and willingness to communicate with persons both orally and in writing using tact and diplomacy
• Ability and willingness to follow established policies and procedures
• Ability and willingness to develop and maintain effective working relationships
• Ability and willingness to follow safe working practices and procedures
• Ability and willingness to assume responsibility for work product
• Must have an operating vehicle available for use when field duties are required
• Will be compliant on recommended immunizations required by the CDC as a healthcare worker and as defined within the scope of Emergency Response within 30 days of hire.
• May be required to work outside of regular business hours or assigned shift hours due to job responsibilities

Nice To Haves

• Bilingual Preferred

Responsibilities

• Operating a personal computer to schedule appointments for in-house and satellite clinics.
• Making changes in appointments for clients or canceling appointments.
• Notifying clinic staff of changes.
• Preparing client charts and records for daily clinics.
• Maintaining client medical records.
• Numbering, labeling, sorting, opening, closing, and updating client's medical records.
• Retrieving medical records of clients scheduled for the various clinics for the next day.
• Interviewing clients to determine program eligibility according to income guidelines.
• Preparing and printing various forms (vouchers, etc.).
• Receiving and storing certification and voucher paperwork.
• Collecting cash or check payments for services rendered.
• Balancing receipts with records.
• Issuing refund payments.
• Compiling and generating computer reports.
• Receiving, screening, and directing incoming telephone calls; greeting visitors and clients and directing them to the appropriate office or individual.
• Maintains appropriate confidentiality and follows OCCHD guidelines and statutory regulations regarding the release of client or OCCHD information.
• Completed required training in support of duties and responsibilities of this position.
• Driving to off-site locations to perform job duties as needed.
• Assigned a variety of specific job duties and responsibilities as a member of the OCCHD Emergency Preparedness and Response Program Team (i.e., Bioterrorism Response Program).
• Required to complete all necessary emergency responder training and may be designated as a member of the first-responder team.
• Receive Quality Improvement (QI) training deemed necessary by their supervisor.

Benefits

• 15 days per year of annual leave
• 15 days per year of sick leave
• 15 paid holidays annually
• A comprehensive health insurance package – medical, dental, vision, life insurance, dependent life insurance, and flexible medical spending account
• A generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.
• Retirement plans: Defined Contribution Plan and 457 Deferred Compensation Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED