Wholesale Technology & Systems Support Specialist

Valero•San Antonio, TX

1h•Onsite

About The Position

Valero is seeking a Wholesale Technology & Systems Support Specialist to join their team of approximately 10,000 employees. This role is responsible for supporting the installation, maintenance, testing, and troubleshooting of point-of-sale (POS) systems and Valero’s mobile payment application. The company is committed to advancing the future of energy through innovation, ingenuity, and unmatched execution.

Requirements

Bachelor’s degree required.
5+ years of experience in point-of-sale (POS) systems required.
Experience in local and wide area networking and PCI compliance required.
Able and willing to work on-site, in-person at the Valero San Antonio location, required.
Must be eligible to obtain a TWIC card (Transportation Worker Identification Credential).

Nice To Haves

Bachelor’s degree or higher in Computer Information Systems or a related degree preferred.
Gilbarco Authorized Service Contractor (ASC) and/or Verifone Authorized Service Contractor (VASC) certifications preferred.

Responsibilities

Provide testing and support of POS software and equipment, including complex needs analysis, and coordinate and track issue resolution, configuration, and installation for supported locations.
Create, review, and maintain technical documentation and payment test scripts.
Configure POS hardware and software, and dispenser hardware and software.
Maintain working hardware and review installation/upgrade procedures.
Actively participate in the analysis of third-party solutions, including hands-on testing and regression testing.
Develop training material for internal business resources.
Provide technical support to internal and external business resources.
Conduct research to learn current trends in technology, generates improvement suggestions, and presents findings to supervisors.
Remain current on industry trends, emerging technologies, and payment innovations to recommend improvements, new or enhanced programs for our branded customers.
Attend various training sessions and may formally train others in the work group.
Demonstrate a positive service attitude, exercise good judgment, maintain relationships internally and externally with customers/vendors, display excellent problem-solving skills, and possess a willingness and desire to learn and ask questions in order to grow in scope of knowledge.
Communicate with internal stakeholders, as well as direct communication and negotiation with vendors of a variety of IT service professionals.
Develop business communications related to industry changes and vendor enhancements and/or changes.

Benefits

Competitive Pay and Annual Bonus Program
100% match on 401(K) up to 7%, with immediate vesting
Company-sponsored Pension Plan
Comprehensive Healthcare and Wellness Programs
Onsite Daycare Center
Onsite Employee and Family Wellness Centers (Physician & Pediatrician)
Onsite Pharmacy
State-of-the-art 24-hour Fitness Center free for employees and spouses with access to Tennis and Basketball Facilities
Onsite cafeteria open for breakfast and lunch
Sprawling campus with walking paths and access to biking trails