Technology Support Specialist

MILLERBERND MANUFACTURING COMPANY LLC•Winsted, MN

1d•$23 - $27•Onsite

About The Position

We are looking for a Technology Support Specialist for Millerbernd Manufacturing. The Technology Support Specialist is responsible for providing technical and administrative support for all the technology, software, and hardware. This is an onsite opportunity in Winsted, MN.

Requirements

Working knowledge of Windows operating systems
Working knowledge of IOS for iPads
Ability to install, configure, and troubleshoot OS-related issues
Understanding basic networking concepts (IP addressing, DNS, DHCP)
Ability to troubleshoot connectivity issues (wired, wireless, VPN)
General knowledge of network devices and services
Ability to diagnose and resolve issues with desktops, iPads, laptops, printers, and peripherals
Experience setting up and maintaining computer equipment
Basic understanding of hardware components and replacements
Experience installing, configuring, and updating software applications
Ability to troubleshoot common software and user-related issues
Familiarity with business applications such as Microsoft 365
Basic experience with Active Directory or similar systems
Ability to perform password resets, account unlocks, and user provisioning
Understanding of access permissions and group membership
Experience using ticketing systems to log, track, and update incidents
Ability to prioritize and manage multiple support requests
Maintain accurate documentation of troubleshooting steps and resolutions
Experience using remote support tools to assist end users
Ability to provide support across multiple locations or remote environments
Understanding of endpoint security practices (antivirus, MFA, password policies)
Awareness of common cybersecurity threats (phishing, malware)
Ability to follow and enforce security procedures
Ability to follow structured troubleshooting processes
Diagnose, resolve, or escalate technical issues appropriately
Utilize knowledge base articles and standard procedures
Ability to create and maintain clear technical documentation
Record solutions for recurring issues
Strong customer service focus with a commitment to user satisfaction and building positive relationships across all levels of the organization
Communicates clearly and effectively, both verbally and in writing, while maintaining professionalism in high-pressure situations
Utilizes active listening to diagnose issues, manages user expectations, and takes ownership of support requests through to resolution

Nice To Haves

Some post-secondary technical training in Information Technology field
Familiarity with Microsoft 365 administration (Exchange, Teams, SharePoint)
Basic understanding of imaging and deployment tools (e.g., SCCM, Intune)
Basic understanding of thin client endpoint configuration and deployment
Experience supporting VoIP or IP phone systems, security cameras, and time clocks

Responsibilities

Maintain positive working relationships with coworkers to support a collaborative, productive, and efficient work environment.
Participate and support continuous improvement initiatives
Assist with special projects
Helpdesk duties, including end user support and training
Remote end-user support, including assisting in employee desk setup and moves
Computer equipment and software setup along with maintenance
Conference/collaboration room setup and support
Support of Microsoft and other company products
Wired/Wireless network support
IP Phone systems support
Manages and updates company intranet
Manage digital signage setup and content
Tracks, monitors and maintains software and hardware inventory levels

Benefits

Medical, Dental & Vision Insurance – Two medical plan options, with company HSA contributions
Health & Flexible Spending Accounts (HSA/FSA) – For medical and dependent care expenses
Life & Disability Insurance – Company-paid basic life, AD&D, and short-/long-term disability
Voluntary Benefits – Including optional life, legal & ID protection, accident & critical illness insurance
401(k) with up to 4% Match – Immediate vesting
Incentive Pay – Performance-based bonus programs depending on your role and shift
Accrual Paid Time Off (PTO) and Paid Holidays
Tuition Reimbursement – Up to $5,250/year for job-related education
Employee Assistance Program (EAP) – Free, confidential support services
Onsite Training – Includes leadership, welding, and language courses
Uniform Subsidy – For eligible roles