Technology Support Specialist II

San Diego State University • San Diego, CA

1d • Onsite

About The Position

San Diego State University is looking for a customer-focused and technically skilled Technology Support Specialist II to provide advanced technology support for the campus community. In this role, you’ll troubleshoot complex hardware, software, and connectivity issues, support instructional and administrative technologies, and help ensure reliable technology services that support teaching, learning, research, and daily operations across the university.

Requirements

• Equivalent to a bachelor's degree in a related field and two years of relevant experience.
• Additional qualifying experience may be substituted for the required education on a year-for-year basis.
• An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
• Ability to work effectively with faculty, staff, and administrators.
• Ability to communicate clearly, both orally and in writing.
• Ability to analyze situations accurately and take appropriate action.
• Strong problem-solving skills – be able to bring suggestions and alternatives to technical problems.
• Applicants must currently be authorized to work in the United States on a full-time basis.

Nice To Haves

• One or more years of experience providing academic technology support in a higher education setting is preferred.
• Experience working in a service desk environment is preferred.

Responsibilities

• Provide advanced technical support for hardware, software, networking, and account-related issues through in-person, virtual, phone, email, and ticketing channels.
• Diagnose and resolve complex technology issues involving computers, mobile devices, printers, and peripheral equipment.
• Support core campus technologies, including Google Workspace, Microsoft 365, Zoom, Canvas, Mediasite, Adobe, and related platforms.
• Escalate complex issues when necessary and ensure timely resolution of support requests.
• Respond to and assist with IT security incidents, including malware, virus, and cybersecurity-related issues.
• Support classroom, lab, and instructional technology environments through installation, configuration, troubleshooting, and maintenance activities.
• Deploy and maintain software systems, operating system updates, and security patches to ensure reliable and secure operations.
• Assist with technology asset tracking and inventory management activities.
• Develop user guides, knowledge base articles, and support documentation to promote self-service and technology adoption.
• Provide technology consultation and training to faculty, staff, and students on technology tools and best practices.
• Coordinate with instructional support teams to ensure technology resources meet academic and operational needs.

Benefits

• 15 paid holidays
• vacation
• sick leave
• CalPERS pension plan with retiree healthcare
• reciprocal agreements with other California public retirement systems, including the UC
• Medical, dental, and vision options at low or no cost.
• CSU tuition fee waiver for employees and eligible dependents.
• FlexCash
• life and disability insurance
• legal and pet plans.
• Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level