Technology Support Specialist
About The Position
At Blue Cross & Blue Shield of Mississippi, we encourage professional growth in a challenging and fast-paced atmosphere. Our 'be healthy' culture promotes health and wellness at all levels of the Company, and we provide our employees with the time, tools and resources to commit to a healthy lifestyle. The Technology Support Specialist is responsible for operating and monitoring all centralized Data Center computer systems and peripheral equipment, production job scheduling on the Mainframe, Service Desk functions that involve promoting production software changes submitted by the application support staff, logging user questions and issues, problem determination, and logging, assigning, and tracking issues using our Service Management Software. This position also involves monitoring for infrastructure and security related alerts to be addressed by the appropriate teams.
Requirements
- Bachelor’s Degree in a Technology or Business related field is required.
- Strong verbal and written interpersonal and communication skills.
- Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management.
- Excellent PC experience using spreadsheets, word processors, and databases.
Nice To Haves
- Experience in operations of Service Management systems in a Help Desk environment
- Experience in operations of Automated job scheduling systems
- Experience in operations of Automated change control
- Previous experience in an IT related field is a plus.
- A working knowledge of the healthcare business environment and processes is preferred.
Responsibilities
- Operating and monitoring all centralized Data Center computer systems and peripheral equipment
- Production job scheduling on the Mainframe
- Service Desk functions that involve promoting production software changes submitted by the application support staff
- Logging user questions and issues
- Problem determination
- Logging, assigning, and tracking issues using our Service Management Software
- Monitoring for infrastructure and security related alerts to be addressed by the appropriate teams
Benefits
- Comprehensive benefits package that is worth approximately one-third of the salary compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
