Technology Support Specialist

MICDS • St Louis, MO

4d • Onsite

About The Position

Under the direction of the Director of Technology Service and Support, supports technical information solutions and provides technical information systems support to the school community. Resolves moderately complex technical problems and may provide functional direction to student employees.

Requirements

• Computer related associate or technical degree required.
• Knowledge of computer hardware and software, including Macintosh and PC.
• Strong application support experience with Google Workspace & Microsoft Office.
• Ability to communicate effectively, both orally and in writing.
• Willingness to work additional hours during peak periods.
• Ability to prioritize and follow-up on multiple tasks and meet assigned deadlines.
• Ability to work independently or as a central figure on a multifunctional team.
• Ability to work and succeed in a multi-cultural, collaborative peer-oriented environment.
• Goals and results oriented with a high level of initiative, dependability, and self-motivation.
• Ability to analyze complex computer problems and provide solutions.
• Ability to investigate and analyze information and draw conclusions.

Nice To Haves

• Technology certifications and bachelor’s degree preferred.

Responsibilities

• Analyses and solves hardware/software issues on both PC and Macintosh platforms for students, faculty, and staff.
• Analyzes and resolves problems on computer applications and systems and provides a wide range of in-depth technical assistance to faculty and staff.
• Installs and updates software per licensing requirements.
• Provides individual and/or group instruction and training to students, faculty, and staff on computer technologies, as appropriate.
• Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems.
• Participates in professional development activities as appropriate.
• Provides general and in-depth technical guidance, assistance, and maintenance support to end users, as requested, on diverse software applications, operating systems, and hardware systems.
• Maintains a high standard of customer service in dealing with and responding to questions.
• Maintains applicable records including user lists, user accounts and security, and equipment inventory.
• Maintains classroom, auditorium, and meeting room audiovisual systems.
• Trains and supervises student employees, as appropriate.
• Other projects and responsibilities may be added at the school’s discretion.

Benefits

• generous 403(b) retirement plan where the School contributes 8% of salary with an employee’s 3% contribution
• medical, dental and vision insurance
• flexible spending accounts
• long term care insurance
• life insurance
• short-term and long-term disability insurances
• tuition benefit
• paid leaves
• access to a fitness center
• free lunch

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree