Technology Support Specialist

UVIMCO•Charlottesville, VA

1d•Onsite

About The Position

The Technology Support Specialist is a critical member of UVIMCO’s technology team, responsible for providing timely, effective technical support to UVIMCO staff across all levels of the organization. Reporting to the Technology Operations Manager, this role combines hands-on troubleshooting, hardware and software maintenance, user account management, and technology training to ensure smooth daily operations. The Technology Support Specialist serves as the first point of contact for resolving IT-related issues, manages equipment deployment, and collaborates with the broader technology team to maintain and enhance UVIMCO’s IT infrastructure, security posture, and end-user experience.

Requirements

Experience in IT helpdesk support or similar technical support role.
Strong knowledge of computer hardware, operating systems (Windows, macOS), mobile devices, and common software applications.
Familiarity with basic networking concepts and troubleshooting.
Excellent interpersonal, communication, and customer service skills.
Effective organizational abilities, with strong attention to detail and the ability to manage multiple tasks simultaneously.
Basic understanding of cybersecurity principles and best practices.

Nice To Haves

Associate degree or higher in Information Technology, Computer Science, or related field preferred; relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
Experience supporting and troubleshooting Wi-Fi networks (including access points, SSIDs, and wireless authentication) is a plus.
Experience supporting and building workflows with common AI applications (e.g., ChatGPT, Claude, Perplexity is a plus.
Systems administration experience with the Microsoft 365 ecosystem — including Microsoft Intune (device management), Entra ID (identity and access), App registrations, and Microsoft Graph API — is strongly preferred.

Responsibilities

Provide end-user support: Serve as the primary contact for technical support, promptly resolving hardware, software, network, and system issues through in-person, phone, email, or remote assistance.
Manage support requests: Track, prioritize, document, and escalate issues using a ticketing system to ensure efficient problem resolution and clear communication.
Equipment provisioning & maintenance: Configure, deploy, and maintain laptops, mobile devices, peripherals, and conferencing equipment, ensuring all devices are secure, up-to-date, and fully operational.
User onboarding and offboarding: Manage IT-related onboarding and offboarding processes, including account provisioning, system access, hardware setup, and orientation for new hires.
Maintain IT inventory: Track, document, and manage hardware and software assets, including ordering equipment and coordinating repairs or replacements as needed.
Troubleshoot network and connectivity: Diagnose and resolve connectivity issues, including wireless, VPN, printing, and other network-related problems.
Collaborate with technology team: Partner with developers, engineers, and external providers to escalate complex issues and contribute to technology projects aimed at enhancing infrastructure and systems.
Support cybersecurity measures: Assist in maintaining cybersecurity standards by ensuring appropriate software patches, updates, antivirus solutions, and security practices are consistently applied.
End-user training: Provide basic technology training to staff, creating user-friendly documentation and guides to promote self-service resolution and increase overall technical proficiency.
Continuous improvement: Identify recurring IT issues, recommend solutions, and assist with the implementation of process enhancements to improve efficiency and reliability.