Technology Support Specialist
About The Position
The Technology Support Specialist is responsible for delivering comprehensive IT and AV support on campus, including managing hardware and software deployments, supporting classroom and collaborative technologies, and ensuring seamless operations for academic and event-related technology needs. This position serves as a key point of contact for technical support, AV setups, and coordination with vendors, and partners with IT and academic staff to enhance the student, faculty, and staff experience. This is a campus-based position located on the Miami campus in Miami, Florida and requires a presence on campus 5 days per week.
Requirements
- 2–4 years of experience in IT support and/or AV environments.
- Excellent written and verbal communication skills.
- Strong customer service and troubleshooting skills.
- Ability to prioritize tasks and work independently or as part of a team.
- Valid driver’s license and ability to travel as required.
- Availability toכבork flexible hours, including evenings and weekends when needed.
Nice To Haves
- Experience with Windows Server, Active Directory, Office 365, and Microsoft SharePoint preferred.
- Familiarity with AV platforms such as Ring Central, Zoom, Teams, Crestron, Biamp Tesira, Barco Clickshare, Shure and OBS highly desirable.
Responsibilities
- Installs, configures, and maintains computer equipment, peripherals, classroom AV systems, and software.
- Serves as point of contact for technical support, including hardware, software, network issues, and AV troubleshooting.
- Supports classroom and event AV needs, including setup, configuration, and dismantling for graduations, executive meetings, and special events. May require evening/weekend work.
- Ensures desktop computers and AV systems interconnect seamlessly with file servers, email, conferencing platforms, and administrative systems.
- Works with vendors and contractors to resolve technical issues and coordinate AV system installations.
- Conducts testing of new hardware and AV installations to confirm full functionality and integration.
- Orients new users to campus IT and AV systems.
- Updates and maintains IT and AV knowledge base documentation.
- Provides training to students, faculty, and staff on the use of IT and AV equipment.
- Manages imaging and deployment of operating systems and supports system/software upgrades.
- Tracks and manages IT and AV equipment inventory.
- Collaborates with IT Help Desk and Classroom Technologies teams to deliver unified support services.
- Documents all ticket activity and resolutions in the ticketing system (e.g., Zendesk).
- Upholds the University’s core values and standards of professional ethics.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
