Technology Support Specialist

San Bernardino County•San Bernardino, CA

2d•Onsite

About The Position

The Human Services - Information Technology and Support Division is recruiting for a Technology Support Specialist. This role involves performing a variety of technical, analytical, and administrative duties with minimal supervision to support departmental and enterprise technology services. Incumbents will support business operations using Microsoft M365 technologies and various systems to develop and maintain reports, dashboards, forms, presentations, and documentation. Assignments may include supporting reporting and data analysis, assisting with inventory tracking, procurement coordination, and reconciliation, maintaining records and operational documentation, supporting collaboration and communication platforms, facilitating training, and providing technical and customer assistance. Positions may also assist with workflow support, organizational reporting, process coordination, and technology modernization efforts, interacting with staff across multiple departments. The official job title is IT Technical Assistant II.

Requirements

Three (3) years of full-time equivalent professional experience performing technical, analytical, administrative, or business support functions utilizing Microsoft M365 technologies, reporting systems, collaboration platforms, or related business applications.
Experience demonstrating responsibilities related to one or more of the following: Reporting and data analysis, Dashboard development or operational reporting, Advanced documentation development, Microsoft M365 collaboration technologies, Inventory tracking or asset coordination, Procurement or administrative technology support, Customer or end-user support, Training support or communication coordination, Business process or organizational support activities.
Fifteen (15) semester (23 quarter) units from an accredited college or university in Computer Sciences, Business/Public Administration, or a closely related field. A list of coursework is required unless you possess an Associate's Degree or higher in a qualifying field.
Must be able to present legal right to work in the United States.
Must undergo a background check, including fingerprinting and a medical exam prior to appointment.

Nice To Haves

Microsoft M365 cloud-based collaboration technologies
Power BI dashboard development and reporting
Data collection, analysis, and visualization
Executive summaries and organizational reporting
Advanced documentation development and technical writing
SharePoint administration and collaboration platforms
Workflow automation and process improvement
Inventory tracking and asset management
IT purchasing, procurement coordination, and reconciliation activities
SAP or related enterprise systems
Artificial Intelligence tools such as ChatGPT or Microsoft Copilot
AI-assisted productivity, reporting, and research
Accessibility and ADA compliance support
Training facilitation and end-user support
Website, intranet, or digital content management
Strong organizational, analytical, and communication skills

Responsibilities

Perform a variety of technical, analytical, and administrative duties in support of departmental and enterprise technology services.
Support business operations using Microsoft M365 technologies and various systems.
Develop and maintain reports, dashboards, forms, presentations, and documentation.
Support reporting and data analysis activities.
Assist with inventory tracking, procurement coordination, and reconciliation activities.
Maintain records and operational documentation.
Support collaboration and communication platforms.
Facilitate training support.
Provide technical and customer assistance to staff and departments.
Assist with workflow support activities, organizational reporting, process coordination, and technology modernization efforts.
Interact with technical, administrative, and professional staff across multiple departments.