Technology Support Specialist

TEKsystems•Tempe, AZ

2d•$23 - $23•Hybrid

About The Position

We're looking for a Technology Support Professional who is passionate about the financial industry. This position will be responsible for creating an effortless experience through end-to-end client support for a client base that consists of sophisticated financial professionals who require a unique level of service. The position will support clients in all navigational aspects of our proprietary financial technology software as well as a multitude of other financial applications and platforms, including internet browsers, mobile applications and affiliate technology. Other proficiencies will include Microsoft office products, such as Outlook Exchange. Additional responsibilities will include troubleshooting the applications and providing product training and consultation. The candidate will be expected to ensure resolution to all customer requests and issues in a timely fashion by partnering with team members both inside and outside of our department.

Requirements

Proficiency in Microsoft Windows, Office, Exchange, iOS, Android, and multiple browsers
Problem solving skills & attributes
Strong organizational skills
Simplify and clarify complex information demonstrating excellent phone and written communication and listening skills
Successfully complete product training with a continuous learning mindset
Strong networking skills and adaptability
Demonstrate proficiency in navigating and troubleshooting all supported products
Exhibit a thorough understanding of the policies, procedures, and systems
Familiar with basic advisory/brokerage industry
Actively appreciates and includes the various capabilities, insights, and ideas of other individuals of diverse backgrounds, styles, abilities, and motivations.
Demonstrate adaptability in a changing environment

Nice To Haves

Series SIE
Microsoft Office Specialist Certification (MOS)
Microsoft Certified Professional (MCP) certifications
CompTIA A+
Additional licenses/certificates may be required as the job role evolves

Responsibilities

Support clients in all navigational aspects of our proprietary financial technology software as well as a multitude of other financial applications and platforms, including internet browsers, mobile applications and affiliate technology.
Troubleshoot applications and provide product training and consultation.
Ensure resolution to all customer requests and issues in a timely fashion by partnering with team members both inside and outside of our department.
Train and consult internal and external clientele on products and features.
Support effectively in elevated or antagonistic situations using appropriate interpersonal communication styles and methods to reduce tension or conflict.