Wholesale Operations Manager

Fabletics•El Segundo, CA

3d•$94,446 - $105,000•Hybrid

About The Position

Fabletics is seeking a Wholesale Operations Manager to oversee and execute daily US Wholesale sales order operations, customer onboarding, account support, and vendor compliance. As the Wholesale business expands, this role will be crucial in building the necessary processes, tools, and standards to support a growing B2B operation. The ideal candidate will have hands-on wholesale experience, ideally in apparel, with a strong understanding of order management, retailer requirements, vendor compliance, EDI, fulfillment, and customer onboarding within established wholesale organizations. This position will act as a key operational partner to the Director of US Wholesale Operations, contributing industry experience and recommendations to ensure efficient scaling while maintaining accountability for daily operational performance.

Requirements

5–7+ years of relevant experience in wholesale operations, B2B operations, order management, or related functions.
Direct experience working within a wholesale business strongly preferred; apparel, footwear, accessories, or consumer retail experience preferred.
Demonstrated understanding of the wholesale order lifecycle from customer onboarding and order intake through fulfillment and delivery.
Hands-on experience with retailer vendor compliance requirements, routing guides, EDI, labeling, shipping requirements, and/or chargeback management.
Experience improving or building operational processes within a growing wholesale organization.
Experience partnering with Technology or Systems teams to implement tools, integrations, automation, or process improvements.
Experience leading projects, processes, or workstreams with a high degree of autonomy.
Experience with wholesale sales platforms such as NuOrder preferred.
Experience working with ERP systems and EDI workflows.
Experience with retailer portals, vendor compliance platforms, reporting tools, or workflow management systems preferred.
Strong Excel and analytical skills.
Comfortable adopting and utilizing AI tools to improve productivity, analysis, documentation, and operational workflows.
Ability to quickly learn and navigate new systems and tools.
Ideal candidate brings foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to drive productivity and innovation.

Nice To Haves

Apparel, footwear, accessories, or consumer retail experience preferred.
Experience with wholesale sales platforms such as NuOrder preferred.
Experience with retailer portals, vendor compliance platforms, reporting tools, or workflow management systems preferred.
Foundational AI literacy, including experience using generative AI tools.

Responsibilities

Lead and execute day-to-day wholesale sales order operations across specialty and major accounts.
Own operational execution from order intake through booking, fulfillment, shipment, and issue resolution.
Establish priorities across accounts and proactively identify risks impacting customer delivery.
Partner with Sales, Fulfillment, Planning, and other cross-functional teams to resolve inventory, order, and shipment issues.
Ensure orders are processed accurately, completely, and within customer requirements and timelines.
Own the operational onboarding process for new specialty and major wholesale customers.
Coordinate customer setup across internal systems, EDI, and required operational workflows.
Establish scalable onboarding processes, requirements, and service expectations.
Maintain strong relationships with Sales and retailer partners and serve as a key operational escalation point.
Continuously improve onboarding speed, accuracy, and customer experience.
Own operational vendor compliance across US Wholesale accounts.
Maintain and operationalize retailer routing, shipping, labeling, packaging, documentation, and compliance requirements.
Partner with Fulfillment, Technology, Sales, and external partners to ensure requirements are understood and implemented correctly.
Identify compliance risks before shipment and drive corrective actions.
Track chargebacks and compliance issues, identify root causes, and implement processes to prevent recurrence.
Support onboarding of new retailer requirements and ensure operational readiness before orders begin shipping.
Own operational KPIs across sales order management, onboarding, fulfillment, customer service, and vendor compliance.
Monitor performance, identify trends and risks, and drive corrective actions.
Build and maintain operational reporting that provides visibility into account health and execution.
Use data to identify opportunities to improve efficiency, service levels, and scalability.
Evaluate existing wholesale workflows and identify opportunities to simplify, automate, and scale.
Design and implement SOPs, controls, and operational standards.
Bring wholesale industry knowledge and best practices to recommend how processes should evolve as the business grows.
Identify manual processes and operational gaps that should be addressed through process changes, technology, automation, or AI.
Partner with the Director of US Wholesale Operations on prioritization of operational improvements.
Build processes and documentation that can support additional team capacity and evolving ownership as the Wholesale organization scales.
Serve as a wholesale operations subject matter expert across internal systems, EDI, retailer portals, and supporting tools.
Translate operational and retailer requirements into clear business requirements for Technology teams.
Provide input into tooling and system enhancements based on wholesale industry experience and business needs.
Partner with Technology on requirements, testing, implementation, and adoption of system enhancements.
Proactively utilize AI and automation tools to improve operational efficiency, reporting, documentation, analysis, and problem solving.
Identify opportunities to replace repetitive manual work with scalable tools and workflows.
Ensure new tools and processes solve operational needs and scale across accounts.
Lead operational initiatives involving Sales, Fulfillment, Planning, Technology, Finance, and other cross-functional teams.
Drive accountability across stakeholders and ensure deliverables are completed on time.
Represent US Wholesale Operations in cross-functional execution forums.
Communicate operational risks, performance, and recommendations clearly to leadership.
Serve as a leader and subject matter expert within the Wholesale Operations function.
Establish clear execution standards and expectations across owned workflows.
Support training, knowledge sharing, and development as the team grows.
Build documentation, processes, and operating structures that enable responsibilities to scale across a growing team.
Remain hands-on in day-to-day execution while progressively taking on broader leadership responsibilities as the Wholesale organization evolves.